Summary
Overview
Work History
Education
Skills
Timeline
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Bao Kintgen

Fort Collins,Colorado

Summary

I have exceptional self-motivation, time management, and communication skills. I leverage technology to maximize productivity and achieve organizational objectives with a genuine passion for delivering exceptional service experiences. I am dedicated to delivering high-quality results while maintaining a strong work-life balance in a remote setting. Seeking an opportunity to contribute my talents and drive success in a dynamic remote work environment.

Overview

3
3
years of professional experience

Work History

Cashier

Ups Store
08.2023 - Current
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Observes strict adherence to company policies (safety, security, uniform, package handling)
  • Proficiently managing the preparation and secure bundling of parcels, ensuring proper wrapping, labeling, and organization to minimize potential damage during transit.
  • Effectively managing challenging customer interactions by providing attentive support, empathetic listening, and proactive problem-solving to address their concerns and ensure a positive resolution.
  • Operated POS terminals and cash drawer balancing.

Front Desk Associate

Fun Street Arcade
05.2021 - 09.2023
  • Greeting customers as they enter the arcade and providing a warm welcome.
  • Assisting patrons with questions about games, prizes, and arcade policies.
  • Providing instructions on how to play arcade games and offering tips for optimal enjoyment.
  • Performing minor repairs or adjustments to games as needed, such as fixing coin mechanisms or resolving technical issues.
  • Maintaining an organized inventory of prizes and restocking shelves with new merchandise as needed.
  • Addressing any disruptive behavior or conflicts among customers diplomatically and professionally.

Education

Bachelor of Arts - Ethnic And Minority Studies

Colorado State University
Fort Collins, CO

Salida High School
Salida, CO

Skills

  • Communication Skills: Being able to articulate ideas clearly, listen actively, and convey information effectively both verbally and in writing
  • Time Management/Organization: Prioritizing tasks, managing deadlines, and efficiently utilizing resources to maximize productivity
  • Conflict resolution: skillfully navigating disagreements and tensions within a workplace or organizational setting with a focus on constructive dialogue, active listening, and empathy
  • Knowledge of different backgrounds: I possess a strong understanding of ethical principles and values, which I consistently apply in my professional endeavors to ensure integrity, fairness, and respect for all stakeholders
  • Self-Motivation: Demonstrates a proactive approach to work, consistently initiating tasks and projects without the need for external prompts Capable of maintaining high levels of productivity and meeting deadlines through self-discipline
  • utilizing computers: Effectively understanding the capabilities of modern technology to enhance efficiency, streamline processes, and achieve optimal results
  • Typing skills: have a typing speed of 30 words per minute, demonstrating proficiency in keyboarding skills
  • Computer Application Proficiency: Possesses a comprehensive understanding of a wide range of computer applications, including; Word, Excel, PowerPoint, Outlook, Teams, Zoom, and others

Timeline

Cashier

Ups Store
08.2023 - Current

Front Desk Associate

Fun Street Arcade
05.2021 - 09.2023

Bachelor of Arts - Ethnic And Minority Studies

Colorado State University

Salida High School

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Bao Kintgen