Bao Nguyen
Lawrenceville,GA
Summary
Proactive Barista with comprehensive skills in maintaining clean and organized workspaces, crafting personalized beverages, and operating complex coffee equipment. Proven success in fostering a welcoming atmosphere and resolving customer complaints efficiently. Fluent in Vietnamese and skilled in POS systems, cash handling, and training new employees.
Overview
1
1
year of professional experience
Work History
Barista
Bread & Bubble Tea
08.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
Bachelor of Arts - Interior Design
Georgia State University
Atlanta, GA05-2028
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Cash Register Operation
- Excellent memory
- POS Systems
- FLUENT IN VIETNAMESE
Languages
Vietnamese
Native or Bilingual
Timeline
Barista
Bread & Bubble Tea
08.2023 - Current
Bachelor of Arts - Interior Design
Georgia State University
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