Bao Pham
Austin,United States
Summary
Results-driven Software Quality Assurance Engineer with 14 years of expertise in testing complex business rules for logistics, fulfillment, and ecommerce software solutions across diverse industries. Proven track record of leading offshore QA teams and maintaining consistent quality standards. Seeking a dynamic role to leverage extensive experience in software testing and quality assurance, driving the development of exceptional solutions.
Overview
14
14
years of professional experience
Work History
Lead Software Quality Assurance Engineer
Harte Hanks
05.2019 - 06.2023
- Applied deep expertise in QA best practices, SDLC, and Agile/Scrum methodologies to conduct comprehensive smoke, regression, black box, white box, manual, and automation testing.
- Onboarded new employees, delivering comprehensive training and mentoring programs to foster seamless integration and enhance productivity.
- Conducted engaging live demos for clients and management teams, showcasing software functionality and providing valuable insights for strategic business decisions.
- Actively participated in team meetings, contributing valuable insights and suggestions for process improvements.
Software Quality Assurance Engineer II
Harte Hanks
01.2014 - 05.2019
- Created and executed test cases, test plans, and test scripts for functional, regression, smoke, end-to-end, cross-browser, and mobile compatibility testing.
- Performed API backend testing using Postman and generated API test scripts.
- Worked under the Agile testing methodology, participating in daily and weekly scrum meetings.
- Reported software defects using defect tracking tools (e.g., JIRA) and collaborated with cross-functional teams for efficient resolutions and improved software stability.
- Conducted thorough database testing and data validation using SQL Server Management skills.
Software Quality Assurance Engineer
Harte Hanks
06.2009 - 01.2014
- Executed test cases, identified, and reported bugs, and verified fixes.
- Contributed to the creation of test plans, test strategies, and test scenarios.
- Utilized in-house bug tracking system to report and track issues, ensuring timely bug resolution.
- Actively participated in process improvement initiatives, suggesting ideas to enhance testing efficiency and effectiveness.
- Collaborated with development teams and stakeholders to ensure quality throughout the software development life cycle.
Education
Information Technology
Austin Community College
Skills
- Software Development Life Cycle (SDLC)
- Requirements Analysis
- Web and Mobile Application QA
- Root Cause Analysis
- iOS and Android Testing
- Defect Tracking and Reporting
- JMeter
- Test Planning
- Team Leadership
- Postman API
- Agile Methodologies
- Analytical Skills
- Jira
- E2E
- Selenium
- Testing Script Development
- Project Planning
- Microsoft SQL Server
Timeline
Lead Software Quality Assurance Engineer
Harte Hanks
05.2019 - 06.2023
Software Quality Assurance Engineer II
Harte Hanks
01.2014 - 05.2019
Software Quality Assurance Engineer
Harte Hanks
06.2009 - 01.2014
Information Technology
Austin Community College
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