BAO VO

Responsibilities:

• Team Leadership: Manage a large team, including hiring, training, and scheduling to maintain high performance and a positive work environment.
• Customer Service: Address inquiries, resolve complaints, and train staff on delivering excellent service.
• Inventory & Merchandising: Oversee inventory, ensure stock levels match demand, and organize attractive product displays.
• Sales & Financial Management: Analyze sales data, implement marketing strategies, and manage budgets to meet financial goals.
• Order Fulfillment: Oversee online order processes, ensuring timely fulfillment and coordination with the online platform.
• Cash Handling & Checkout: Supervise cashiers, manage cash transactions, and reduce customer wait times at checkout.
• Safety & Security: Enforce store safety protocols and ensure compliance with company policies.

Key Skills:

• Leadership & team management
• Problem-solving and decision-making
• Customer-focused service
• Retail operations knowledge (inventory, sales, online integration)

Core Values:

• Customer commitment
• Operational efficiency
• Team collaboration