Bao Ngoc (Jennifer) Phan
Concord,US
Summary
Certified Medical Assistant with 4 years of experience in pre-operative and post-operative care, specializing in cataract surgery. Proficient in patient care, surgical preparation, and EMR documentation, ensuring efficient surgical workflows and patient safety. Demonstrates strong organizational skills and supply management expertise, aiming to enhance patient outcomes through meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Eye Physicians Of the East Bay
10.2025 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in medical record management, ensuring accuracy and confidentiality of patient information.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Implemented electronic health record systems, improving data entry efficiency and accessibility.
Medical Assistant
Acuity Eye Group
06.2025 - 08.2025
- Obtained information about patient medical history conducted VF, OCT, and Topography tests, enhancing diagnostic accuracy and contributing to timely treatment plans
- Provided compassionate patient care, fostering a trusting environment that improved patient satisfaction and comfort during procedures
- Assisted in conducting patient assessments, leading to accurate diagnoses and timely treatment plans that enhanced overall health outcomes
- Maintained precise medical records and documentation, ensuring compliance with healthcare regulations and supporting quality patient care
Front Gate Supervisor
Six Flags Hurricane Harbor
05.2021 - 08.2025
- Joined the team in 2021, got promoted to be a lead in 2021, and the following year got promoted to be a supervisor in 2022
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Anticipate guests' needs, respond promptly, and acknowledge all guests' concerns
- Trained and mentored team members on customer service best practices.
- Analyzed customer feedback to identify trends and implement improvements in service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
PRE OP / POST OP Assistant
California Eye Clinic, Antioch Surgery Center
08.2023 - 06.2025
- Prepared patients for cataract surgery by taking vitals, reviewing medical history, and confirming pre-op instructions were followed
- Assisted with pre-operative eye drops and administered prescribed medications under supervision
- Supported surgical team by prepping rooms and ensuring all necessary supplies and charts were ready
- Monitored patients in recovery following cataract procedures, checking vital signs, comfort level, and any post-anesthesia symptoms
- Reinforced discharge instructions, including use of post-op eye drops, activity restrictions, and signs of complications
- Documented all assessments, interventions, and patient communications accurately in EMR systems
- Assisted in preparation of surgical instruments and maintained sterile environments.
- Collaborated with healthcare professionals to ensure comprehensive patient care and communication.
Medical Assistant
California Eye Clinic
08.2023 - 06.2025
- Prepare patients for examinations and support physicians for the duration of examinations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collected and documented patient information, improving record accuracy and facilitating seamless communication with healthcare providers
- Compiled comprehensive patient medical histories, ensuring thorough assessments and informed clinical decisions
Warehouse Worker
Amazon
08.2021 - 08.2025
- Streamlined inventory management processes, resulting in improved accuracy and reduced stock discrepancies
- Coordinated with team members to enhance picking efficiency, achieving noticeable gains in order fulfillment speed
- Maintained comprehensive logs of daily operations, ensuring adherence to safety protocols and company standards
- Demonstrated a proactive attitude in team settings, fostering a supportive environment that encouraged collaboration
- Trained new employees on safety protocols and operational procedures to ensure compliance and efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
Home Care Assistant
FirstLight Homecare
05.2022 - 01.2023
- Performed minor physical therapy exercises with patients utilizing explicit instructions from certified therapists
- Provided compassionate care to clients, fostering trust and enhancing their overall well-being through attentive support
- Executed personalized care plans, leading to noticeable improvements in clients' daily living activities and overall satisfaction
- Monitored client responses to care activities, adjusting approaches as needed to maximize comfort and effectiveness in treatment
- Provided compassionate support to clients, fostering trust and enhancing their overall well-being through attentive care
School Aide
Boys and Girls Club
08.2018 - 06.2020
- Supported youth development programs, enhancing engagement and participation among club members.
- Assisted in planning and implementing educational activities, promoting learning and social skills.
- Managed daily operations, ensuring a safe and welcoming environment for all participants.
- Collaborated with staff to assess individual needs of children, tailoring support accordingly.
- Supported teachers in managing classroom behavior and promoting a positive learning atmosphere.
Education
Medical Assistant Certificate -
Carrington College
Concord, CA07.2023
Medical Assistant Certificate - undefined
Diablo Valley College
Concord, CA04.2021
High School Diploma - undefined
Kearny High School
San Diego, CA06.2020
Skills
- Medical Terminology
- Patient Care
- EMR Documentation
- Vital Signs
- Electronic medical records
- Surgical Preparation
- Fluent in Vietnamese
- Organizational Skills
- Bookkeeping
- Filing
- Inventory Management
- Patient scheduling
- Customer service
LANGUAGES
English Native
Vietnamese Native
Awards & Achievements
- Most Valuable Player Award: Kearny Softball (2018)
- Honor Roll: 3.75 GPA (2020) Kearny High School
- BLS Certificate
- Medical Assistant Certificate
- Graduating GPA: 3.50 (2023) Carrington College
- Extracurricular Award
Timeline
Medical Assistant
Eye Physicians Of the East Bay
10.2025 - Current
Medical Assistant
Acuity Eye Group
06.2025 - 08.2025
PRE OP / POST OP Assistant
California Eye Clinic, Antioch Surgery Center
08.2023 - 06.2025
Medical Assistant
California Eye Clinic
08.2023 - 06.2025
Home Care Assistant
FirstLight Homecare
05.2022 - 01.2023
Warehouse Worker
Amazon
08.2021 - 08.2025
Front Gate Supervisor
Six Flags Hurricane Harbor
05.2021 - 08.2025
School Aide
Boys and Girls Club
08.2018 - 06.2020
Medical Assistant Certificate - undefined
Diablo Valley College
High School Diploma - undefined
Kearny High School
Medical Assistant Certificate -
Carrington College