Bao Tram Bui
Jacksonville
Summary
Adept at elevating guest experiences, I leveraged exceptional customer service and upselling techniques at Hot Pot BBQ, enhancing dining satisfaction. Skilled in cash handling and fostering positive guest relations, my proactive approach and strong work ethic have consistently improved service efficiency and restaurant revenue.
Overview
5
5
years of professional experience
Work History
Server
Hot Pot BBQ
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Server/ToGo
Chilli's Grill & Bar
05.2022 - 07.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Teller
Vystar
06.2020 - 06.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Server
Cracker Barrel
04.2021 - 09.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
First Coast High School
Associate Of Arts - Computer Science
Florida State College
Jacksonville, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- Suggestive selling
- Allergy awareness
- Upselling techniques
Languages
Vietnamese
Elementary
Timeline
Server
Hot Pot BBQ
08.2023 - Current
Server/ToGo
Chilli's Grill & Bar
05.2022 - 07.2023
Server
Cracker Barrel
04.2021 - 09.2021
Teller
Vystar
06.2020 - 06.2022
High School Diploma -
First Coast High School
Associate Of Arts - Computer Science
Florida State College
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