Baptiste Remesy
MERRITT ISLAND,United States
Summary
Dynamic, Engaged communicator with exceptional customer service.
Motivated individual bringing focus on team-work and desire to expand with team. Eager to learn roles and advance professionally to help meet high demand in fast-paced environment.
Organized professional with superior work ethic and team player attitude.
Overview
6
6
years of professional experience
Work History
Ordinary Seaman
Victory Casino Cruises
Cape Canaveral, Florida
07.2024 - Current
- Responded promptly to orders given by officers in charge while underway or in port.
- Monitored security of vessel by performing lookout duties.
- Conducted routine checks on deck machinery like windlasses, capstans and winches.
- Maintained and operated deck equipment, including mooring lines, winches, cranes, derricks and cargo gear.
- Assisted in shipboard repairs such as painting decks or replacing damaged parts.
- Worked closely with other departments onboard to ensure smooth sailing operations.
Waiter
Fishlips
Cape Canaveral, FL
08.2018 - 08.2023
- Welcome patrons to the restaurant, escort them to their tables, and provide menus.
- Explain menu options to guests, offer suggestions to help customers select menu items and take orders for food and beverages.
- Address concerns quickly to improve customer experience and escalating issues to management for resolution when necessary.
- Provide exceptional service to high volume of daily customers.
- Operate POS terminals to input orders, split bills and calculate totals.
- Display enthusiasm and knowledge about restaurant's menu and products.
- Communicate with hosts, bussers and kitchen staff to prepare for and serve customers.
- Train new employees on restaurant procedures and plating techniques.
- Maintain polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulate within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Develop rapport with guests and assist in generating repeat business by providing exceptional customer service.
Marine Technician
Capitaine Plaisance
Saint Raphael , FRANCE
05.2022 - 09.2022
- Responsible for boat rentals, contracts, payments, navigation and safety training to customers.
- Oversee maintenance, appearance and performance of company boats and PWC.
- Perform scheduled maintenance and repair work per manufacturers manuals and schematics.
- Install and repair marine electronics.
Warehouse Associate
Monarch Global Health
Melbourne, FL
11.2021 - 04.2022
- Pack and label merchandise to prepare for loading and shipment to medical facilities.
- Pick and prepare numerous daily shipments in controlled atmosphere warehouse environment.
- Update inventory and production information.
- Review inventory sheet against shipments received and alert manager of discrepancies.
- Review client pick sheets and pull appropriate products for orders.
- Track material supply levels and make restock recommendations to supervisors.
Patient Intake Specialist
Monarch Global Health
Melbourne, FL
08.2021 - 04.2022
- Setup and organize multiple Covid test sites daily.
- During global pandemic, executing rapid tests to customers via drive through location during very challenging situations.
- Delegate work to staff, setting priorities and goals.
- Interpret and explain work procedures and policies to brief staff.
- Conduct patient intake to collect medical information and insurance details.
- Guide employees in handling difficult or complex problems.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Assign patients to diagnosis-related groups using medical information input software.
- Meet needs of physicians and other treating team members with timely retrievals of patient medical records.
- Supervise order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Coordinate with other supervisors, combining group efforts to achieve goals.
- Responsible for daily shipping and handling for all Covid test sites using legal chain of custody documentation.
Education
High School Diploma -
Merritt Island High School
Merritt Island, FL05.2021
Skills
- Fluent in French, proficient in Spanish
- Verbal and Written Communication
- Conflict and Complaint Resolution
- Service Oriented
- Relationship Building
- Teamwork and Collaboration
- Critical Thinking
- Computer Skills (Microsoft Word certified)
Timeline
Ordinary Seaman
Victory Casino Cruises
07.2024 - Current
Marine Technician
Capitaine Plaisance
05.2022 - 09.2022
Warehouse Associate
Monarch Global Health
11.2021 - 04.2022
Patient Intake Specialist
Monarch Global Health
08.2021 - 04.2022
Waiter
Fishlips
08.2018 - 08.2023
High School Diploma -
Merritt Island High School
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