Baqiara Howard
Morrow,GA
Summary
Experienced professional with a strong background in management and leadership seeking a dynamic position within a forward-thinking organization. Skilled in driving positive change and making a meaningful impact. Committed to embracing new challenges and fostering a collaborative environment that promotes growth and success. Passionate about achieving results and delivering exceptional outcomes.
Overview
19
19
years of professional experience
Work History
CL Resolution Care Specialist
Progressive Insurance
04.2021 - Current
- Maintains customer relationship by responding to inquiries; documenting actions
- Prepares for customer inquiries by studying products, services, and customer service processes
- Responds to customer inquiries by understanding inquiry
- Updates job knowledge by participating in educational opportunities
- Accomplishes customer service and organization mission by completing related results as needed.
Fullfillment/ Cashier Associate
Target
11.2023 - Current
- Collecting products based on orders, using item numbers, quantities and store location
- Labelling, and packaging orders for shipping or customer pickup
- Scan items and collect payments.
Night Auditor/Front Desk Clerk
Hampton Inn & Suites Six Flags
05.2022 - 01.2023
- Verifying that all accounts are balanced and supported by documentation
- Answering the phone and making reservations
- Following End of Day procedures
- Answering phones:Answering and redirecting calls or taking messages
- Greet guests, check-in & out and provide them with excellent customer service.
School Secretary
Cleveland Metro School District
02.2016 - 12.2021
- Perform secretarial and clerical tasks of a varied nature
- Greeted visitors, answered telephone calls in a pleasant and efficient manner, and communicated effectively in routine, sensitive, and confidential matters
- Register new students, maintain attendance data, arrange appointments and processed payroll for staff members.
Sales Floor Team Member
Target
10.2015 - 01.2016
- Resolve guest concerns in a positive, helpful manner and help keep the store looking great
- Provide great guest assistance and maintain a clean, great-looking store
- Perform the duties of cashier team member when required.
Relocation
06.2015 - 10.2015
Assistant General Manager
Hyatt Place Pensacola Airport
10.2014 - 05.2015
- Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams
- Ensured employees were performing assigned tasks and reacted to staff & guest needs
- Conduct interviews, hiring and training new employees
- Oversee departments scheduling, conduct monthly departmental meetings
- Manage Account Receivable accounts, notify guest of current & delinquent accounts by mail, telephone, or personal visits to collect payment.
Administrative Assistant/Financial Analyst
Innisfree Hotels
01.2012 - 10.2014
- Assisting the Chief Financial Officer with all his day to day responsibility, which included but not limited to acting as a liaison with other departments and outside agencies
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and preparing financial statements
- Closely communicate and partner with other administrative support team members internally and externally on overall executive team calendaring and plans in order to seamlessly coordinate support.
Assistant General Manager
Hilton Garden Inn
02.2005 - 12.2011
- Structured and implemented training plans and standard operating procedures manual for the all departments which in turn increased brand compliance scores
- Investigated and resolved customers issues and complaints regarding operational matters - Handled all queries and client feedback in a professional manner
- Monitored and forecasted payroll for over 30 team members, maintained budgets, account payable, receivable and assisted with yield management.
Education
No Degree - Human Resources Management
Cuyahoga Community College
Cleveland, OH05.2026
Skills
- Ability to prioritize and multitask in a fast paced environment
- MS Office- Word, Excel, Power Point, Publisher
- Ability to be an effective team member and display initiative
- PEP, Opera & OnQ Property Management System
- Workday, M3 Accounting & Payroll System, Inova Payroll System
- Politeness and Professionalism
- Excellent Organizational Abilities
- Interpersonal and Communication Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Fullfillment/ Cashier Associate
Target
11.2023 - Current
Night Auditor/Front Desk Clerk
Hampton Inn & Suites Six Flags
05.2022 - 01.2023
CL Resolution Care Specialist
Progressive Insurance
04.2021 - Current
School Secretary
Cleveland Metro School District
02.2016 - 12.2021
Sales Floor Team Member
Target
10.2015 - 01.2016
Relocation
06.2015 - 10.2015
Assistant General Manager
Hyatt Place Pensacola Airport
10.2014 - 05.2015
Administrative Assistant/Financial Analyst
Innisfree Hotels
01.2012 - 10.2014
Assistant General Manager
Hilton Garden Inn
02.2005 - 12.2011
No Degree - Human Resources Management
Cuyahoga Community College
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