Baraa Almasri
Customer Service Agent
Doha
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Service Agent
Solusta
Doha
01.2022 - 01.2023
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
- Facilitated communications through management of inbound and outbound customer calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School -
Ahmed Ibn Hanbal Secondary School
Najma 09.2018 - 06.2020
Skills
Correspondence composition
Outstanding communication skills
Microsoft Office Suite proficiency
Customer Relations
Exemplary work ethic
Report preparation
Complaint resolution
Creative problem solving
Recordkeeping strengths
Money handling abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent
Solusta
01.2022 - 01.2023
High School -
Ahmed Ibn Hanbal Secondary School
09.2018 - 06.2020