Baraa Sayf
Astoia,NY
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Intern Trainee
Queens Community Service
01.2022 - 01.2023
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Analyzed problems, identified solutions and made decisions.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Amazon Customer service
Amazon
NY, NY
08.2019 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shorman Deli Store
Shorman Store
Wilmington, DE
01.2017 - 07.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Cofounder and office manager
Lamassat Company
Iraq, Iraq
11.2012 - 12.2016
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
Volunteer
Red Cross Blood Service
Lebanon
03.2005 - 03.2006
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
Associate of Science - Community Health Worker
Kingsborough Community College of The City University of New York
Brooklyn, NY03.2025
Bachelor of Arts - Auditing Accounting
Zahle College
Lebanon 10.2004 - 08.2008
High School Diploma -
Zahle High School
Lebanon,Zahle 10.2001 - 08.2003
Skills
- Offer Letter Drafting
- Mobile Applications
- Billing and Coding
- Staff Assistance
Timeline
Intern Trainee
Queens Community Service
01.2022 - 01.2023
Amazon Customer service
Amazon
08.2019 - 12.2022
Shorman Deli Store
Shorman Store
01.2017 - 07.2019
Cofounder and office manager
Lamassat Company
11.2012 - 12.2016
Volunteer
Red Cross Blood Service
03.2005 - 03.2006
Bachelor of Arts - Auditing Accounting
Zahle College
10.2004 - 08.2008
High School Diploma -
Zahle High School
10.2001 - 08.2003
Associate of Science - Community Health Worker
Kingsborough Community College of The City University of New York
Similar Profiles
Hannah TurnerHannah Turner
Mentor Teacher at Queens Grant Community SchoolMentor Teacher at Queens Grant Community School
Elise D. TobeyElise D. Tobey
Registered Nurse, Emergency Department at Queens North Hawaii Community HospitalRegistered Nurse, Emergency Department at Queens North Hawaii Community Hospital
Holly Lenahan VernerHolly Lenahan Verner
English Department Chair at North Queens Community High SchoolEnglish Department Chair at North Queens Community High School
Sagarkumar NathaniSagarkumar Nathani
Store Manager in Training at M. H. HospitalityStore Manager in Training at M. H. Hospitality
Oluwaseyi FasoyeOluwaseyi Fasoye
Diesel Mechanic at IWSDiesel Mechanic at IWS