Barachel Johnson

Communicate with customers daily who are having technical issues with their Spectrum provided equipment, using thorough training in video technology provided by the company. Express compassion, and empathy for customer who need more extensive explanation of how devices function. Resolve issues quickly, and efficiently as possible. Leave positive impression on the customer, through probing questions and multi tasking to resolve their issue.

Deliver orders to local business and customer doorsteps as available. Shop for customers, as according to the list and specific instructions provided. Request substitute if item is not available to provide solutions for awaiting customers. Deliver to customer as per directions provided ie: contactless, hand to me, set-up on arrival, leave order in the listed space provided on the app. Resolve customer issues with a positive attitude for customer retention.

Contact Dept. of Education Student loan customers that are delinquent or nearing default. Secure payments from loan holders by effectively communicating the importance of loan responsibility and the consequences of default. Provide program assistance should the borrower be facing hardship. Assist with user name, and password resets. Walk borrowers through program assistance applications. Address and resolve customer complaints.