Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2025
2025
years of professional experience
Work History
Aministrtor
Breakthroughs Group Homes, Inc.
Gainesville, FL
07.2022 - 07.2024
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Maintained updated knowledge through continuing education and advanced training.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Updated and maintained databases with current information.
Completed routine maintenance and repair.
Group Home Manager
Breakthroughs Group Homes Inc.
Gainesville, FL
04.2009 - 09.2021
Conducted initial assessment of clients' needs and determined appropriate services for them.
Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
Maintained accurate records of client attendance, progress notes, medications, and incident reports.
Provided crisis management interventions as needed to address behavioral issues in a timely manner.
Assisted with the development of programs and activities designed to promote socialization skills among residents.
Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
Monitored financial resources within the program budget to ensure efficient utilization of funds.
Ensured that all necessary safety protocols were followed while providing care in the home environment.
Evaluated resident progress on an ongoing basis through regular communication with family members.
Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists., to provide comprehensive care services for clients.
Recruited, hired, trained and supervised new personnel within the facility according to state regulations.
Provided weekly menus, completed by dietitians, based on the nutritional requirements of each resident, and maintained food inventory levels accordingly.
Inspected living areas regularly to identify any potential hazards or maintenance needs.
Participated in meetings with state licensors or other stakeholders regarding program standards and outcomes.
Performed daily assessments of client behavior changes or physical health status.
Responded quickly and appropriately to emergency situations by implementing safety measures when needed.
Implemented strategies for conflict resolution between residents when disputes arose.
Adhered strictly to confidentiality guidelines regarding client information at all times.
Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
Created work schedule in advance, promoting adequate coverage for shifts.
Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
Scheduled residents' appointment and provided transportation to physician and therapy visits.
Encouraged residents to independently interact with others, make decisions and participate in community activities.
Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
Conversed with residents to promote social interaction and reinforce positive behaviors.
Coordinated community activities to promote social skills and community participation.
Approved activities complied with facility's policies, adhered to budget and offered educational value.
Reported, investigated and followed up on abuse and neglect cases.
Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
Requested and identified specialized services for residents such as physical therapy, psychological testing and vocational assessments.
Collaborated with treating psychiatrist to develop individual service plans for each resident.
Updated, developed, and implemented individual treatment plans and discharge plans by collaborating with professionals.
Instituted systems to oversee proper storage and disposal of medications and residents' nutritional needs and special diets.
Recruited, interviewed, and hired volunteers and staff.
Provided hands-on and proactive leadership to community services staff.
Vocational Training Supervisor 11
Tacachale Community of Excellnce
Gainesville, FL
06.1997 - 05.2007
Developed and implemented training programs for new employees.
Conducted regular assessments of employee performance to identify areas needing improvement.
Provided guidance and support to staff in the areas of customer service, sales, and marketing.
Organized team-building activities to motivate staff members and improve morale.
Coordinated the scheduling of classes, workshops, and other training initiatives.
Created detailed reports outlining progress of each employee's development.
Evaluated effectiveness of existing training programs and recommended changes as needed.
Assisted with onboarding process by providing orientation materials to new hires.
Monitored compliance with all safety regulations during training sessions.
Delivered presentations on topics such as communication skills, problem solving strategies, and goal setting techniques.
Maintained records of attendance at all trainings and provided feedback to department managers regarding employee participation levels.
Researched best practices related to adult learning principles and incorporated them into trainings.
Facilitated group discussions among participants during workshops or seminars.
Reviewed course evaluations from trainees in order to make improvements accordingly.
Prepared budgets for upcoming training events including cost estimates for materials, supplies, travel expenses.
Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
Evaluated and communicated trainee participation and performance in reports to management.
Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Conveyed current policy, procedure and compliance information to employees.
Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Developed metrics and reporting systems to measure training impact on employee performance.
Acted as a liaison between employees and management to communicate training needs and outcomes.
Coordinated continuous education and professional development opportunities for staff.
Managed the training budget, ensuring cost-effective allocation of resources.
Mentored team members to succeed and advance within department and company.
Conducted evaluations of training courses to uncover areas in need of improvement.
Created testing and evaluation procedures to assess performance before, during and after training sessions.
Oversaw training courses and promotional paths for professionals and leaders.
Designed training modules implementing strategic business practices and organizational behavior training concepts.
Delivered training material to diverse audiences of both blue and white-collar professionals.
Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
Vocational Training Supervisor 1
Tacachale Community of Excellance
Gainesville, Florida
06.1996 - 06.1997
Developed and implemented training programs for new employees.
Conducted regular assessments of employee performance to identify areas needing improvement.
Provided guidance and support to staff in the areas of customer service, sales, and marketing.
Organized team-building activities to motivate staff members and improve morale.
Coordinated the scheduling of classes, workshops, and other training initiatives.
Instructed trainees on proper use of office equipment and software applications.
Created detailed reports outlining progress of each employee's development.
Evaluated effectiveness of existing training programs and recommended changes as needed.
Assisted with onboarding process by providing orientation materials to new hires.
Monitored compliance with all safety regulations during training sessions.
Analyzed personnel needs to determine types of training necessary for optimal performance.
Delivered presentations on topics such as communication skills, problem solving strategies, and goal setting techniques.
Maintained records of attendance at all trainings and provided feedback to department managers regarding employee participation levels.
Reviewed course evaluations from trainees in order to make improvements accordingly.
Prepared budgets for upcoming training events including cost estimates for materials, supplies, travel expenses.
Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
Evaluated and communicated trainee participation and performance in reports to management.
Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Effectively trained instructors and supervisors on techniques for managing employees.
Developed new training programs in compliance with company and government standards.
Created testing and evaluation procedures to assess performance before, during and after training sessions.
Presented training information via role playing, simulations and team exercises.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Developed training materials and manuals to support diverse learning styles and organizational objectives.
Maintained up-to-date knowledge of training trends, developments, and best practices.
Vocational Instructor 111
Tacachale Community of Exccelllance
Gainesvile, FL
05.1987 - 04.1996
Developed and implemented comprehensive training programs to prepare students for various vocations (Floral Arrangenents, Recycling, Janitorial Dterfent Packaging, Horticuture, Helth and Fitness, and woodworking).
Created and delivered interactive lectures, demonstrations and hands-on activities to engage learners.
Assessed consumers performance through tests, quizzes and other assessments.
Provided individualized instruction to meet the needs of each student.
Monitored progress of consumers and provided feedback on a regular basis.
Maintained records of consumers' attendance, evaluations and other relevant information.
Collaborated with other instructors to develop curriculum plans and instructional materials.
Conducted research on best practices in vocational teaching techniques.
Organized field trips to visit local businesses related to the program's vocation.
Ensured that classroom instruction adhered to safety standards set by state regulations.
Supported job placement efforts for Supportive Employment in the community.
Served as an advocate for students when communicating with employers about job openings.
Incorporated technology into the classroom environment in order to enhance learning experiences.
Attended conferences and workshops related to vocational education trends and techniques.
Worked collaboratively with administrators, counselors, Support Coordinators, Behavior Specialists and parents regarding student success strategies.
Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
Offered flexible work schedule to meet needs of students.
Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question, and investigate.
Evaluated students' performance and issued progress reports.
Gave constructive feedback to consumers to improve learning and progress against course objectives.
Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
Documented and reported on consumers progress in compliance with policies.
Maintained consumer records detailing progress, attendance and program requirements.
Behavior Program Specialist
Tacachale Community of Excellance
Gainesville, FL
01.1987 - 05.1987
Developed and implemented behavior plans for individual consumers with behavioral challenges.
Conducted functional assessments to identify the causes of challenging behaviors.
Collaborated with teachers, administrators, and parents to implement evidence-based interventions.
Provided direct instruction to individuals or groups in areas such as social skills training, problem solving, self-management techniques, and conflict resolution strategies.
Monitored consumer progress and adjusted intervention plans accordingly.
Fostered positive relationships with consumers through reinforcement of appropriate behavior and communication strategies.
Documented all data related to consumer behavior goals and objectives in accordance with district policies.
Created reports detailing student performance on behavioral goals for review by staff members.
Provided guidance regarding effective instructional approaches that promote positive behavior change in a variety of educational settings.
Assisted personnel in identifying potential safety risks posed by consumers with severe behavioral problems.
Designed visual supports such as picture schedules or token boards to help consumers maintain focus during academic tasks.
Advised teachers on how to effectively manage disruptive behaviors without compromising instructional time.
Maintained accurate records of all services provided including observations, assessments, interventions, treatment plans and progress notes.
Participated in professional development activities related to best practices in the field of Applied Behavior Analysis.
Utilized a variety of assessment tools such as Functional Behavior Assessments and Antecedent-Behavior-Consequence charts to identify patterns of behavior among students being served.
Provided crisis management support when needed by responding quickly to deescalate situations involving aggressive or violent behaviors.
Engaged in ongoing collaboration with other professionals involved in providing services for special needs children.
Facilitated and optimized programs by writing treatment plans, case summaries, progress notes and other reports for individuals and client groups.
Hired employees and processed hiring-related paperwork.
Selected qualified job applicants or referred to managers to make hiring recommendations.
Prepared or maintained employment records using human resources management system software.
Analyzed employment-related data and prepared reports.
Conducted exit interviews and completed employment termination paperwork.
Interpreted and explained human resources policies, procedures or regulations.
Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Addressed harassment allegations, work complaints or other employee concerns.
Behavior Program Specialist
Landmark Learning Ceenter
Opa Locka, Florida
05.1985 - 01.1987
Conducted functional assessments to identify the causes of challenging behaviors.
Provided direct instruction to individuals or groups in areas such as social skills training, problem solving, self-management techniques, and conflict resolution strategies.
Monitored student progress and adjusted intervention plans accordingly.
Documented all data related to student behavior goals and objectives in accordance with district policies.
Provided guidance regarding effective instructional approaches that promote positive behavior change in a variety of educational settings.
Assisted school personnel in identifying potential safety risks posed by students with severe behavioral problems.
Advised teachers on how to effectively manage disruptive behaviors without compromising instructional time.
Maintained accurate records of all services provided including observations, assessments, interventions, treatment plans and progress notes.
Provided crisis management support when needed by responding quickly to deescalate situations involving aggressive or violent behaviors.
Engaged in ongoing collaboration with other professionals involved in providing services for special needs children.
Worked with parents and teachers to implement consistent behavior therapy techniques at consumer's home and school.
Vocatiinal Instructor 1
Sunland Center of Gainesville (Tacachale)
Gainesville, Florida
11.1981 - 06.1983
Developed and implemented comprehensive training programs to prepare students for various vocations.
Created and delivered interactive lectures, demonstrations and hands-on activities to engage learners.
Provided individualized instruction to meet the needs of each consumer.
Monitored progress of students and provided feedback on a regular basis.
Maintained records of student attendance, evaluations and other relevant information.
Organized field trips to visit local businesses related to the program's vocation.
Provided career counseling services to help students identify their strengths and interests.
Served as an advocate for consumers when communicating with employers about job openings.
Conducted on-the-job training classes and demonstrated principles, techniques, and procedures.
Evaluated students' performance and issued progress reports.
Gave constructive feedback to consumers to improve learning and progress against course objectives.
Maintained consumer records detailing progress, attendance and program requirements.
Physical Therapy Aide 11
Sunland center of Gainesville (Tacachale)
Gainesvolle, Florida
01.1980 - 11.1981
Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information.
Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
Monitored patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary.
Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.
Transported patients from one area of the facility to another using wheelchairs or other assistive devices when necessary.
Helped maintain a safe environment for both staff members and patients by following infection control policies.
Maintained office and therapy equipment by cleaning and making minor repairs.
Worked as part of team to execute proper care of body mechanics and safety of patient.
Resident Training Instructor
Suland Center of Gainesville (Tacaachale)
Gainesville, FL
03.1975 - 01.1980
Developed and implemented training programs for consumers.
Provided individualized coaching and feedback to help residents improve their performance.
Assisted in the development of resident competency assessments and learning objectives.
Monitored consumer progress throughout the training program and provided guidance as needed.
Facilitated group discussions among consumers regarding topics such as safety protocols, workplace policies.
Evaluated resident performance through assessmentss, role playing activities, observation checklists.
Prepared reports summarizing key outcomes from each session such as participant satisfaction ratings or changes in behavior and attitude among trainees.
Participated in team meetings to discuss upcoming projects or provide updates on current initiatives.
Created presentations, instructional materials, handouts, job aids, and other resources for use in training sessions.
Established long and short-term goals for therapeutic services to encourage consumer progress.
Monitored and assisted both occupational and physical therapists during treatments.
Performed assessments to determine individual limitations and strengths.
Prepared consumers for self-management and decision-making responsibilities.
Human Service Worker
Sunland Center of Gainesville
Gainesvile, FL
Provided case management services to individuals and families in need of assistance.
Monitored progress of assigned cases through regular follow-up assessments.
Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
Dietary Aide
UF Health Shands Hospital
Gainesville, FL
Delivered meals to residents and patients in their rooms when requested.
Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Prepared and served meals according to dietary guidelines.
Cleaned and sanitized kitchen equipment and surfaces.
Assisted in the ordering, receiving, storage, and inventory of food items.
Ensured that all food was prepared according to established health standards.
Provided assistance with meal setup, serving, and clean up as needed.
Observed special diets prescribed by physicians or nutritionists.
Set up trays for patients upon request.
Checked temperatures of hot food before serving it to patients.
Served specific meals to patients with special dietary needs.
Cleaned and maintained dining room during and after each meal service.
Treated patients and team members with dignity and respect.
Stocked food and other supplies for main kitchen and units.
Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
Set up trays and food service carts to deliver food to re.
Maintained a safe working environment by following all safety protocols.
Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Maintained safe food handling practices to prevent germ spread.
Maintained clean and orderly appearance throughout kitchen and dining area.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Prepared variety of foods according to exact instructions and recipe specifications.
Secetary
Davis Sod Company
Pompano Beach, FL
Provided administrative support to the office manager and other staff members.
Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Processed invoices for payment; tracked payments received from vendors and clients.
Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Sorted mail and distributed it to appropriate personnel or departments within the organization.
Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
Performed data entry into computer systems; ensured accuracy of all entered information.
Updated contact lists on a regular basis; created new contacts as needed.
Reviewed billing statements for accuracy prior to submitting them for payment processing.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Sent and distributed mail and parcels.
Ordered office supplies to purchase items and maintain appropriate levels.
Assisted with accounts receivable and accounts payable functions.
Operated office equipment such as photocopiers, scanners, and fax machines.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Responded to customer issues to provide immediate resolution and improve retention.
Teacher's Assistant
Charles Drew Elementary School
Pompano Beach, FL
Provided individualized assistance to students with special needs in the classroom.
Facilitated small group instruction and activities for students of varying abilities.
Assisted teachers with creating and maintaining a safe, orderly learning environment.
Supported teachers by preparing materials, setting up equipment, and organizing supplies.
Maintained accurate records of student attendance, grades, and behavior reports.
Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
Supervised students during lunchtime, field trips, assemblies, and other activities.
Collaborated with colleagues to develop instructional plans that meet individual student needs.
Observed student performance in order to assess progress towards academic goals.
Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
Created visual aids such as bulletin boards or displays to enhance the learning environment.
Conducted assessments for new students entering the school district.
Enforced rules regarding student conduct while promoting respect for diversity among classmates.
Assisted teachers with instruction and provided clerical support for diverse needs.
Adapted teaching methods and materials to meet students' varying needs and interests.
Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
Organized student performance and enrichment activities to facilitate learning.
Graded assignments and tests and documented results into filing systems.
Distributed textbooks, workbooks, papers, and pencils to students.
Supervised children and participated with children in activities.
Established positive relationships with students, parents, fellow teachers and school administrators.
Assisted teachers with lesson preparation and curriculum implementation.
Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
Instructed and monitored students in use and care of equipment and materials.
Helped students master learning concepts through one-on-one and small group tutoring.
Worked one-on-one with special needs students to help navigate through school challenges.
Distributed and collected tests and homework to prepare for grading by head teacher.
Graded assignments and exams in a timely and fair manner.
Created and maintained a safe and engaging learning environment for all students.
Restaurant Manager
M&W Restaurant
Hawthorne, Florida
Ensured compliance with all food safety regulations and sanitation standards.
Supervised and trained staff in customer service, food handling, and safety protocols.
Developed strategies for improved operational efficiency and customer satisfaction.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Conducted team meetings to discuss performance issues and provide feedback.
Created new menu items based on customer feedback and industry trends.
Assisted with kitchen preparation during peak times as needed.
Performed regular maintenance checks on equipment to ensure proper functioning.
Ordered supplies from vendors as needed while staying within budget guidelines.
Inspected dining room area regularly for cleanliness and adherence to safety standards.
Adhered to all health department regulations regarding food storage and preparation.
Provided exceptional customer service by anticipating guest needs before they arise.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Optimized profits by controlling food, beverage and labor costs.
Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Managed accounts payable, accounts receivable and payroll.
Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Resolved problems or concerns to satisfaction of involved parties.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Promoted safe working conditions by monitoring safety procedures and equipment.
Explained goals and expectations required of trainees.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Distributed food to service staff for prompt delivery to customers.
FINANCIAL CONTROLLER/FINANCIAL ADVISORS at Q-HOMES GROUP / BGH GROUP / FALA GROUPFINANCIAL CONTROLLER/FINANCIAL ADVISORS at Q-HOMES GROUP / BGH GROUP / FALA GROUP