Barbara Allison
Winston-Salem,NC
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
26
26
years of professional experience
Work History
Ticket Office Manager (Retired)
Winston Salem State University
Winston-Salem, NC
06.1997 - 08.2016
- Performed administrative tasks such as filing paperwork, photocopying documents.
- Participated in staff meetings by providing updates on performance metrics.
- Verified identification of customers prior to ticket purchases.
- Developed strong working relationships with other departments within the organization.
- Provided ongoing feedback to staff regarding job performance and development needs.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
- Identified key objectives to re-establish long term plans to meet goals.
Office Administrator
Winston Salem State University
Winston-Salem, NC
08.1990 - 05.1997
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Filtered emails based on importance and escalated issues to leadership.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Automated office operations by managing client correspondence and data communications.
- Organized meetings, conferences, travel arrangements and other events as required.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Maintained customer confidence and protected operations by keeping information confidential.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Coordinated and managed daily administrative operations of the office.
Education
Bachelor of Arts - Business Administration
Winston Salem State University
Winston-Salem, NC05-1990
Skills
- Performance Management
- Financial Management
- Workforce Management
- Business Administration
- Strategic Planning
- Verbal and written communication
- Time Management
- Complex Problem-Solving
- Schedule Preparation
- Team Leadership
- Policy Implementation
- Meeting Coordination
- Office Administration
- Scanning and copying
- Business Correspondence
- Travel Arrangements
References
References are available upon request.
Timeline
Ticket Office Manager (Retired)
Winston Salem State University
06.1997 - 08.2016
Office Administrator
Winston Salem State University
08.1990 - 05.1997
Bachelor of Arts - Business Administration
Winston Salem State University
Similar Profiles
Thesha WoodleyThesha Woodley
Director of Alumni Engagement at Winston-Salem State UniversityDirector of Alumni Engagement at Winston-Salem State University
Daylin LeeDaylin Lee
Quarterback, Team Captain at Winston-Salem State University, Athletic DepartmentQuarterback, Team Captain at Winston-Salem State University, Athletic Department
DANA HARGEDANA HARGE
Research Assistant (RA) at Winston-Salem State University Department of Biological SciencesResearch Assistant (RA) at Winston-Salem State University Department of Biological Sciences
Janet S. SmithJanet S. Smith
Student Administration Support Associate /U at Winston-Salem State UniversityStudent Administration Support Associate /U at Winston-Salem State University
Larry BodenheimerLarry Bodenheimer
Office Manager at Signing Carolina, IncOffice Manager at Signing Carolina, Inc