Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Adkins

Lexington,Ohio

Summary

Highly detail-oriented and organized self-starter who works well independently/collectively to get the job done to the satisfaction of the client and other team members. Enthusiastic individual who is fast/patient learner and can deliver results quickly/efficiently. Motivated, offering a strong work ethic and positive attitude.

Overview

5
5
years of professional experience

Work History

Customer Service Representative/HR Assistant

Imperial Dada
02.2023 - Current
  • Customer service/answering phones
  • Placing orders/editing delivery slips
  • Warehouse facilitator
  • Open and distribute mail to proper area of business
  • Prepare deposit after totaling check payments
  • Operate all office equipment
  • Create and mail daily invoices
  • HR assistant functions - Monitoring and editing time cards in ADP
  • Assisting with onboarding paperwork - tax forms, benefits etc
  • Employee engagement activities.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
  • Supported coordination of benefits open enrollment activities and process.
  • Established strong relationships with external vendors related to benefits administration or other HR services.
  • Organized company-wide events to foster positive work culture and enhance employee engagement.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Responded to employee inquiries regarding benefits and other HR topics.

Phlebotomist

Freedom Plasma
09.2022 - 02.2023
  • Sort and stock daily supplies
  • Set up machines using Aseptic techniques
  • Connect donors using proper venipuncture procedure
  • Monitor donors and machine for donor adverse events
  • Disconnect donors using Aseptic technique
  • Cleaning and maintaining daily, weekly and monthly schedules on PCS machine
  • Working as team with 8 other Phlebotomists.

Booking/title Clerk

Mansfield Motor Group
04.2021 - 09.2022
  • Title work for all sold units
  • Break down all sold deals and communicate with banks on funding
  • Answer phones
  • Input deals into accounting and calculate commissions
  • Filing
  • Notary for State of Ohio- expires 1-09-25.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Calculated and remitted state sales tax, service, and other charges.
  • Created centralized filing system that allowed easy access to pertinent information about each client's vehicle title status or history.
  • Managed and reconciled accounts to finalize accurate and complete financial transactions.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Entered title and vehicle information into database.
  • Communicated with customers to resolve common title issues.
  • Handled cash and credit card payments accurately.
  • Expedited title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
  • Assisted customers with complex title issues, providing guidance and support throughout resolution process.
  • Contacted Ohio Motor Vehicle Department to determine status of pending titles.
  • Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Created centralized filing system that allowed easy access to pertinent information about each client's vehicle title status or history.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Collaborated with various departments to ensure smooth workflow for title processing and delivery.
  • Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
  • Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
  • Educated clients on importance of title integrity by explaining risks associated with incorrect or missing documentation.
  • Served as liaison between buyers and sellers during titling process, ensuring all parties were informed about their responsibilities.
  • Strengthened interdepartmental communication by implementing weekly meetings focused on updates in processes, challenges faced, solutions found.
  • Utilized various online databases and public land records to verify ownership information.
  • Examined and verified 40-50 titles weekly.

Supervisor

Bureau Motor Vehicles
03.2020 - 04.2021
  • Effectively managed high volumes of customers
  • Mastery of customer management systems and database using Windows 10
  • Manage team of 10 clerks and run successful shifts
  • Responsible for billing to make sure customers are charged correctly
  • Generate daily reports for State review
  • Prepare agency for start of day and prior day's deposit.

Clerk

Bureau Motor Vehicles
04.2019 - 03.2020
  • Gathered and verified all required information and documents for issuing proper ID's and Vehicle registrations
  • Managed customer calls effectively and efficiently in complex and challenging atmosphere
  • Provided superior customer service and resolved customer issues
  • Did not leave in 2020 was promoted to supervisor.

Education

Bachelor of Science - HR

Purdue Global University
Indiana
03.2026

High School Diploma -

Temple Christian School
Mansfield, OH
06.1993

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Microsoft Excel
  • Microsoft Outlook

Timeline

Customer Service Representative/HR Assistant

Imperial Dada
02.2023 - Current

Phlebotomist

Freedom Plasma
09.2022 - 02.2023

Booking/title Clerk

Mansfield Motor Group
04.2021 - 09.2022

Supervisor

Bureau Motor Vehicles
03.2020 - 04.2021

Clerk

Bureau Motor Vehicles
04.2019 - 03.2020

Bachelor of Science - HR

Purdue Global University

High School Diploma -

Temple Christian School

Similar Profiles

CREATE PROFILE
Barbara Adkins