Barb Gurnett

Consult with clients to align learning and development solutions with business priorities. Developed relationships with clients in Government, Aero Space, Academic, Software Development, Construction, Manufacturing, Non-Profit and Small Business Space.

• Advise business owners/leaders on best practices for employee growth and productivity goals, consistently helping companies increase sales performance by 10%-50% and increase profitability.
• Raise performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Manage concurrent client consulting engagements with organized mindset and good multitasking abilities.
• Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.
• Collaborate closely with clients to better understand entire project scope.
• Create detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
• Use critical thinking to break down problems, evaluate solutions and make decisions.

Defined and executed learning and development strategy supporting multi-state field operations centers and corporate office for 100+ year-old, privately owned property and casualty insurance company. Led learning and development, documentation and quality assurance staff in support of 700+ employees.

• Directly supervised learning and development, documentation and quality assurance staff of 28. Managed budget of $3M.
• Collaborated and built strong relationships with business leadership to set training objectives.
• Built leadership and employee development curriculums for more than 500 employees.
• Analyzed company training methods and made adjustments to increase efficiency and exceed training goals, resulting in improvements in new hire ramp up time, employee retention and increased reach of remote employees.
• Identified and implemented competency models and recommended and delivered integrated learning and development tools and programs.
• Delivered wide variety of courses focused on leadership, organizational change and team development to enhance communication, team cohesion and group performance.
• Planned and monitored implementation of technology-based learning programs.
• Developed departmental systems and procedures to better align workflow processes.
• Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
• Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
• Created information architecture to format content and method of distribution for procedural documentation.
• Managed projects, managed costs, and monitored performance. Examples of projects included: curriculums, system Implementations and upgrades, and quality assurance programs.
• Identified plans and resources required to meet project goals and objectives.