Summary
Overview
Work History
Education
Skills
Timeline
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BARB HOCKMAN

BARB HOCKMAN

Indianapolis,Indiana

Summary

Accomplished Director of Revenue Cycle with a proven track record at Indiana Spine Group, enhancing revenue cycle efficiency and spearheading cost-saving initiatives. Expert in medical billing systems and adept at leading teams to exceed performance metrics. Showcases strong analytical skills and exceptional leadership, significantly improving workflow processes and financial outcomes.

Overview

16
16
years of professional experience

Work History

Director of Revenue Cycle

Indiana Spine Group
Carmel, IN
05.2022 - Current
  • Oversees revenue cycle processes for a spine hospital, a surgery center, and 27 spine surgeons & pain doctors.
  • Identifies opportunities for cost savings within the revenue cycle process through improved workflow design or automation initiatives.
  • Provides guidance and direction to staff on billing and collections processes, insurance regulations, and coding practices.
  • Oversees all activities related to pre-certification, charge capture, coding compliance, claim submission, follow-up, denial management, accounts receivable collection follow-up, customer service inquiries, issues resolution, cash posting, reconciliation activities.
  • Regularly monitor performance indicators such as days in accounts receivable, clean claim rate, and denial rate in order to assess the effectiveness of current processes.
  • Participates in revenue cycle processes, working to maximize profitability and increase revenue.
  • Ongoing evaluation of existing workflows and identify areas where improvements could be made that would result in increased efficiency or reduced costs associated with the revenue cycle process.
  • Creation of reports summarizing trends in reimbursement denials, appeals, cash flow, and other metrics related to the revenue cycle.

Director of Financial

Johnson Memorial Health
Franklin, IN
09.2021 - 05.2022
  • Responsible for providing financial assistance to the physician network, including monthly P&L, revenue cycle management, denial analytics, physician compensation, and RVU accruals
  • Improve revenue capture by auditing charges, and one-on-one charge capture education for physicians and mid-levels
  • Manage Accounts Receivable by providing training and support to billing staff and practices to improve front-end processes and reduce denials and assist with patient issues
  • Manage provider credentialing department

Regional Director of Operations

American Health Network, a part of Optum
Indianapolis, IN
08.2020 - 09.2021
  • Set direction, execute strategic plans and measure performance for 6 oncology clinics
  • Responsible for directing the day to day operations of the clinics, ensuring safe and quality patient care
  • Managing the Oncology P&L, budgets, forecasting, revenue cycle, practice personnel, providers and drug purchasing
  • Focused on process improvements, best practices, reduction of expenses, and maximizing drug rebates and incentives
  • Optum divested oncology from its physician specialty group, therefore ending my position.

Director, Revenue Cycle

American Health Network, a part of Optum
Indianapolis, IN
10.2017 - 08.2020
  • Analyze and improve KPIs by identifying trends and recommend process improvements, automation or technology solutions
  • Assessed and redesigned staffing roles and responsibilities to align expectations with organizational goals and maximize workforce efficiency
  • Oversaw revenue cycle operations and managed staff responsible for charge entry, coding, claims, denials, patient collections, cash posting and financial assistance
  • Focused on denial prevention, which included technology to improve prior authorization and eligibility verification, electronic coding aids, and provider training and education
  • Collaborated with outside auditing firms during annual financial audits
  • Revenue Cycle processes were outsourced to Optum360, and I continued my employment with Optum for a year until all Rev cycle functions were transitioned.

Manager, Revenue Cycle

American Health Network
Indianapolis, IN
12.2008 - 10.2017
  • Lead continuous improvements for enterprise revenue cycle processing, including improved patient experience with online patient payment portal, partnered with third party to create electronic remittance for paper EOBs/checks
  • Streamlined routine and manual processes with automation: Auto posting of credit cards, patient lockbox files, electronic payer remittances
  • Reduced days to post cash receipts from 3 business days to the same day of receipts
  • Created daily cash reconciliation process for practices after discovering and successfully prosecuting two incidents of employee theft/embezzlement
  • Daily reconciliation and reporting of all cash accounts

Education

Bachelor of Science - Business, Finance

Indiana Institute of Technology
Indianapolis, Indiana

Skills

  • Hospital and Surgery Center Revenue Cycle
  • Strong analytical and reporting skills
  • In-depth knowledge of medical terminology
  • Billing procedures
  • Excellent leadership and management skills
  • Excellent Communication skills
  • Works effectively in a changing environment
  • Extensive knowledge of automated billing systems
  • General clinical practices
  • Prioritizing Patient Needs
  • Daily/Monthly reconciliation of cash accounts
  • Microsoft Excel/Word/PowerPoint
  • Nextgen
  • Cerner
  • PeopleSoft

Timeline

Director of Revenue Cycle

Indiana Spine Group
05.2022 - Current

Director of Financial

Johnson Memorial Health
09.2021 - 05.2022

Regional Director of Operations

American Health Network, a part of Optum
08.2020 - 09.2021

Director, Revenue Cycle

American Health Network, a part of Optum
10.2017 - 08.2020

Manager, Revenue Cycle

American Health Network
12.2008 - 10.2017

Bachelor of Science - Business, Finance

Indiana Institute of Technology

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