Barb Klein
Summary
Dynamic Application Support Analyst with Avera Health, skilled in delivering exceptional customer support and executing root cause analysis to enhance system performance. Proven ability to train users and develop documentation, ensuring seamless application navigation. Committed to continuous improvement and fostering strong stakeholder relationships through effective communication and collaboration.
Overview
31
31
years of professional experience
Work History
Application Support Analyst
Avera Health
08.1994 - Current
- Cultivated strong stakeholder relationships through exceptional service and effective communication during issue resolution.
- Executed root cause analysis on recurring incidents, identifying opportunities for application design improvements.
- Delivered 24/7 support for web and client applications, ensuring uninterrupted business operations.
- Collaborated with developers, analysts, and project managers to accelerate incident resolution processes.
- Enhanced system performance through routine maintenance, including database backups and health checks.
- Participated in team meetings to discuss projects, share best practices, and coordinate workloads.
- Supported implementation delivery efforts alongside clients and internal departments.
- Guided end-users in navigating complex applications, troubleshooting issues as necessary.
Education
Certificate - Surgical Technology
Presentation College
Aberdeen, SD05-1994
Skills
- Customer-facing presentation skills
- Log analysis
- Training documentation development
- System analysis
- Customer support
- Systems analysis
- Continuous improvement
- System testing
- System maintenance
- Troubleshooting
Timeline
Application Support Analyst
Avera Health
08.1994 - Current
Certificate - Surgical Technology
Presentation College
Similar Profiles
Krista JacobsmaKrista Jacobsma
Supervisor at Avera HealthSupervisor at Avera Health
Amanda NeugebauerAmanda Neugebauer
Clinical Informatics Coordinator at Avera HealthClinical Informatics Coordinator at Avera Health
Kacy PetersonKacy Peterson
Laboratory Service Line Administrator at Avera HealthLaboratory Service Line Administrator at Avera Health