Respectful, friendly, and professional with problem solving and customer service talents. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
Minnesota Eye Consultants
Blaine, MN
08.2023 - Current
Check patient's in for their appointments and verify all demographic and insurance information.
Check patient's out and re-schedule follow up appointments, have patient's sign records release's if necessary.
Use of multiple systems, specifically NexGen and Nextech.
HIPPA Compliant
Processing payments / Cash handling
Handle urgent situations
Handle incoming and outgoing calls
General office duties (scanning, faxing, etc)
Data Entry
10-Key
Problem solving
Typing
Uploading medical records
Opening and Closing of clinic
Processing referrals
Sales Administrative Coordinator
DecoPac
Anoka, MN
06.2022 - 02.2023
Data Entry
Input over 50 orders into order entry system daily
Handled around 50/60 emails daily to process orders
Used multiple systems to process orders
Maintaining strong relationships with vendors
Typing
10-Key
Customer Service Representative
SAV Transportation
Coon Rapids , MN
11.2018 - 03.2020
Use of multiple systems to enter and retrieve data
Handled incoming/outgoing calls
Problem Solving
Maintain an outstanding working relationship with numerous carriers and customers
Contacting carriers daily to ensure freight has been picked up
Handled over 60 emails daily
Obtain and Grant authorization as we are a 3rd party
Meet and exceeded quarterly goals
Data Entry
Typing
Customer Service Representative
DecoPacFerrellgas
Ramsey, MN
04.2018 - 11.2018
Handled incoming/outgoing calls
Customer Service and handled all walk in customers
Handled cash transactions
Bank deposits
Processed orders via phone and email using multiple systems
Cold calling for price comparisons
Maintained spreadsheet for both residential and commercial deliveries
Special projects assigned by manager
Typing
Sr. FPDR Specialist
Target Corporation
Brooklyn Park , MN
08.2016 - 04.2018
Incoming/Outgoing calls
Contacted merchants on behalf of customer to negotiate refunds if the charge was a dispute
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