Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Barbara Lofgren

Anoka,MN

Summary

Respectful, friendly, and professional with problem solving and customer service talents. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

Overview

8
8
years of professional experience

Work History

Patient Services Representative

Minnesota Eye Consultants
Blaine, MN
08.2023 - Current
  • Check patient's in for their appointments and verify all demographic and insurance information.
  • Check patient's out and re-schedule follow up appointments, have patient's sign records release's if necessary.
  • Use of multiple systems, specifically NexGen and Nextech.
  • HIPPA Compliant
  • Processing payments / Cash handling
  • Handle urgent situations
  • Handle incoming and outgoing calls
  • General office duties (scanning, faxing, etc)
  • Data Entry
  • 10-Key
  • Problem solving
  • Typing
  • Uploading medical records
  • Opening and Closing of clinic
  • Processing referrals

Sales Administrative Coordinator

DecoPac
Anoka, MN
06.2022 - 02.2023
  • Data Entry
  • Input over 50 orders into order entry system daily
  • Handled around 50/60 emails daily to process orders
  • Used multiple systems to process orders
  • Maintaining strong relationships with vendors
  • Typing
  • 10-Key

Customer Service Representative

SAV Transportation
Coon Rapids , MN
11.2018 - 03.2020
  • Use of multiple systems to enter and retrieve data
  • Handled incoming/outgoing calls
  • Problem Solving
  • Maintain an outstanding working relationship with numerous carriers and customers
  • Contacting carriers daily to ensure freight has been picked up
  • Handled over 60 emails daily
  • Obtain and Grant authorization as we are a 3rd party
  • Meet and exceeded quarterly goals
  • Data Entry
  • Typing

Customer Service Representative

DecoPacFerrellgas
Ramsey, MN
04.2018 - 11.2018
  • Handled incoming/outgoing calls
  • Customer Service and handled all walk in customers
  • Handled cash transactions
  • Bank deposits
  • Processed orders via phone and email using multiple systems
  • Cold calling for price comparisons
  • Maintained spreadsheet for both residential and commercial deliveries
  • Special projects assigned by manager
  • Typing

Sr. FPDR Specialist

Target Corporation
Brooklyn Park , MN
08.2016 - 04.2018
  • Incoming/Outgoing calls
  • Contacted merchants on behalf of customer to negotiate refunds if the charge was a dispute
  • Problem Solving
  • Typing
  • 10-key
  • Resolved billing errors
  • Adhered to strict confidentially guidelines
  • Used 7 different systems

Education

Certification - American Sign Language

North Hennepin Community College
Brooklyn Park
12-2012

Skills

  • Insurance Verification
  • Patient Registration
  • Healthcare knowledge
  • Appointment Scheduling
  • HIPAA Compliance
  • Inbound and Outbound Calling
  • Data Entry
  • Dispute Resolution
  • Order Processing
  • Skip tracing experience
  • Administrative experience
  • Communication Skills
  • 10-Key
  • Time Management
  • Verbal Communication
  • Customer Service

Languages

American Sign Language
Limited

Timeline

Patient Services Representative

Minnesota Eye Consultants
08.2023 - Current

Sales Administrative Coordinator

DecoPac
06.2022 - 02.2023

Customer Service Representative

SAV Transportation
11.2018 - 03.2020

Customer Service Representative

DecoPacFerrellgas
04.2018 - 11.2018

Sr. FPDR Specialist

Target Corporation
08.2016 - 04.2018

Certification - American Sign Language

North Hennepin Community College
Barbara Lofgren
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