Barbara Opsal
Farmington,MN
Summary
Dynamic customer service professional with extensive experience at Walgreens, excelling in problem resolution and team collaboration. Proven track record of enhancing customer satisfaction through effective complaint resolution and product knowledge. Skilled in maintaining confidentiality and managing office operations, ensuring efficiency and cost-effectiveness in all tasks.
Overview
25
25
years of professional experience
Work History
Customer Service Associate
Walgreens
01.2002 - Current
- Helps large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handles customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintains a high level of product knowledge, providing accurate information to customers.
- Answers customer telephone calls promptly to avoid on-hold wait times.
- Actively listens to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieves consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trains new associates in company policies and procedures, fostering a supportive work environment.
- Assists customers in navigating company's products and services, enhancing their overall experience.
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive
Office Manager
Kmart, Sears Holding
04.2000 - 02.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Education
General Studies
Mankato State University
Mankato, MNSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
Additional Information
*Familiar with Medical Terminology
*Certified in Health Unit Coordinator (expired) from Century College
Timeline
Customer Service Associate
Walgreens
01.2002 - Current
Office Manager
Kmart, Sears Holding
04.2000 - 02.2017
General Studies
Mankato State University
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