Barb Rutten

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Generated sampling kits for Engineers and technical field people for environmental project work, soil, groundwater, and air testing.
• Knowledge of Regulations for testing in these programs:

Petroleum Brownfields

Petrofund (UST)

Voluntary Investigation and cleanup (VIC) program.

Subtitle C&D Landfill Monitoring

Vapor intrusion investigation

Contaminated Sediments Management for CWA, SDWA,

RCRA and CERCLA.

• Established new clients, cold calling technique
• Organized open house, attended trade fairs

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.