Accomplished Director of Hotel Operations at Affinity Gaming, adept in enhancing profitability through cost-control measures and vendor negotiations. Excelled in leadership and computer skills, managing a diverse team of 50+ across multiple departments. Proven track record in improving guest services and staff development, demonstrating significant achievements beyond daily tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Responsibilities:
* Oversee a staff of 50 employees between the front desk and housekeeping dept.
* Coordinate activities with varies departments of the casino thereby developing a coherent relationship of harmony to ensure efficiency.
* Payroll
* Interview and hire all new candidates.
* Enhanced profitability with cost-control measures, optimizing departmental budgets, and renegotiating vendor contracts.
* Enhanced profitability with cost-control measures, optimizing departmental budgets, and renegotiating vendor contracts.
* Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
* Managed inventory control, cash control, and store opening and closing procedures.
* Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
* Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
* Assisted with hiring, training and mentoring new staff members.
* Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
*Rotated merchandise and displays to feature new products and promotions.
* Computer Skills
* Teamwork and Leadership
* Customer Service
* Guest Services
* Training and mentoring
* Room Inspections
* Interviewing and Hiring
* Staff Training
* Shift Scheduling
* Performance Evaluations
* Front Desk Management
* Staff Training and Development