Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Barbara Abercrombie

Cartersville,United States

Summary

Proven sales and customer service expert from the companies worked, adept in CRM software and complaint handling, enhanced team productivity and customer satisfaction through strategic upselling and empathetic service. Achieved significant repeat business by fostering strong client relationships and employing effective communication and collaboration strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales and Customer Service position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Sales, Customer Service Representive

All Star Dumpster and Portables
02.2024 - Current
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Boosted revenue generation by upselling additional products or services when appropriate during customer interactions.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.

Sales, Customer Service

Toi Toi (Blu Site Solutions)
03.2022 - 02.2024
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Conducted thorough inspections of serviced equipment to make sure customers are happy and content with the equipment.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Answered questions and provided information for restroom trailers as I was the only one trained in GA sites and events.
  • Maintained high customer satisfaction standards to meet or exceed targets for our monthly goals of over 100 units.

Sales Construction and Events

United Site Services, Johnny On The Spot
02.2014 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate of Science -

Coosa Valley Tech
Rome, GA

Skills

  • Complaint Handling
  • Up-selling strategies
  • Sales Reporting
  • CRM software knowledge
  • Strong Work Ethic
  • Patience and Tolerance
  • Goal-Oriented
  • Data entry proficiency
  • Typing Speed
  • CRM Software
  • Business growth and retention
  • Account Management
  • Upselling

Timeline

Sales, Customer Service Representive

All Star Dumpster and Portables
02.2024 - Current

Sales, Customer Service

Toi Toi (Blu Site Solutions)
03.2022 - 02.2024

Sales Construction and Events

United Site Services, Johnny On The Spot
02.2014 - 03.2022

Associate of Science -

Coosa Valley Tech
Barbara Abercrombie