Barbara A. Brown
St Charles,MO
Summary
Seeking a position that will benefit my customer service experience, positive interaction skills where my 25 plus years experience can improve the customer satisfaction.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
Wallis
08.2025 - Current
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Trained new sales associates on company policies and effective sales techniques.
- Resolved customer inquiries and complaints efficiently, improving overall shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Assistant Manager
Wallis Corporation
04.2019 - 08.2025
- Led daily operational activities, ensuring adherence to company policies and procedures.
- As an Assistant Manager I did til audits on cashiers drawers every month.
- As an Assistant Manager I opened the stores, did invoices, placed orders for liquor and tobacco as well as grocery and food items.
- As an Assistant Manager I also covered shifts when someone called off.
- Enhanced customer experience by resolving issues promptly and maintaining a high standard of service quality.
Sales Associate
Dirt Cheap
08.2015 - 04.2019
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Shift Leader
Wallis Company/Dirt Cheap
08.2015 - 04.2019
- As a shift leader I direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience. As a shift leader I act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. I lead each shift by delegating duties, assigning tasks, and following up with all team members, manage time effectively and meet all job responsibilities, maintain a positive work environment for employees and customers. As a shift leader I'm also responsible for closing and/or opening, and I'm responsible for doing the end of shift report.
Education
Associate Degree - Paralegal Studies
Kaisers University
Fort Lauderdale, FL04.2011
Certificate - Unit Secretary
Medical Careers Institute
Chicago, IL01.1979
High School Diploma -
Academy of Our Lady
Chicago, IL06.1978
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Listening skills
- Problem-solving
- Money handling
- Outgoing personality
- Cash handling accuracy
- Stocking and receiving
- Store opening and closing
- Complex Problem-solving
- Customer needs assessment
- Meeting deadlines
- Upselling
- Retail store operations
- Payment processing
- Building rapport
- Friendly and outgoing
- Verbal and written communication
Languages
English
Timeline
Sales Associate
Wallis
08.2025 - Current
Assistant Manager
Wallis Corporation
04.2019 - 08.2025
Sales Associate
Dirt Cheap
08.2015 - 04.2019
Shift Leader
Wallis Company/Dirt Cheap
08.2015 - 04.2019
Associate Degree - Paralegal Studies
Kaisers University
Certificate - Unit Secretary
Medical Careers Institute
High School Diploma -
Academy of Our Lady