Dedicated administrative professional with a comprehensive understanding of medical standards, compliance requirements, and operational procedures. Proactive problem-solver with a friendly demeanor and exceptional communication skills. Proven expertise in inventory management, customer service, and optimizing office operations to enhance efficiency and support team objectives. Committed to fostering a collaborative work environment while ensuring the highest standards of service delivery.
Overview
18
18
years of professional experience
Work History
Assisted Living Director
Brightview Senior Living
04.2024 - Current
I applied for, and was promoted to the position of Assisted Living Director in a brand new community. As an internal promotion, this is considered a promotion.
In addition to the same responsibilities from my previous role at Brightview Bel Air, I was responsible for establishing protocols for the hire and retention of a new team.
With the other directors, we spearheaded a new concept of core team members made up of seasoned Brightview associates, that worked to train and maintain the company's culture amongst new associates in this new environment.
I was recognized as a mentor and have been selected to train new Assisted Living Directors for other communities within the company.
Assisted Living Director
Brightview Senior Living
05.2022 - 03.2024
Optimized scheduling processes by utilizing efficient software tools to allocate resources according to staffing requirements effectively.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Ordered all pharmacy supplies and kept check on inventory levels.
Promoted a positive work environment with regular team-building activities and open communication channels.
Conducted regular assessments, in conjunction with the Health Services Director, of residents' physical, emotional, and cognitive well-being to adjust care plans accordingly.
Worked in fast-paced environment with competing demands for time and attention.
Enhanced staff efficiency through comprehensive training programs and consistent performance evaluations.
Conducted regular community inspections to maintain a clean, safe, and welcoming environment for residents and their families.
Streamlined operations by developing and implementing effective policies, procedures, and protocols for the assisted living community.
Improved resident satisfaction by implementing personalized care plans and regularly assessing progress.
Kept families informed about their loved ones' progress through regular communication channels such as newsletters, phone calls, or email updates.
Managed budget effectively by monitoring expenses, identifying cost-saving opportunities, and optimizing resource allocation.
Senior Resident Assistant
Brightview Senior Living LLC
08.2020 - 05.2022
Deliver nursing assistance to residents in 30-apartment specialized care community.
Work in the community to provide quality care and assistance to residents living with Alzheimer's and other forms of Dementia.
Improve resident outlook and daily living through compassionate care.
Administer medication as a Certified Medication Technician according to care plan for each resident.
Complete hourly rounds on the floor to ensure safety of the residents and observed for any incidents.
Facilitate activities of daily living, personal hygiene management, feeding and ambulation to promote healthy habits and overall wellness.
Exhibit compassionate care and communication regarding issues surrounding death and dying.
Respond to resident alarms and needs-assessment requests for care team to identify course of action and/or treatment.
Maintain accurate, timely flow of information by completing thorough resident records and updating healthcare team on resident status.
Use mobility devices to transport residents with limited mobility.
Document activities and record information in EMR system.
Examine and address lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Collect and document vital signs to track residents' conditions and make appropriate reports for the nurse and Health Services Director.
Engage with residents' family and friends to provide courteous visit experience.
Perform light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
Assist with accurate mealtime schedule and aid residents with feeding.
Provide bed baths and morning care routines for residents.
Provide personal care for residents.
Assist with transportation and ambulation of residents after morning care routine and feeding.
Participation in the Individualized Development Program, training with and shadowing Directors of Assisted Living and Wellspring (Memory Care), filling in as stand-in for Director(s), and attending executive meetings and huddles.
Collaborated with fellow Resident Assistants to create a safe, inclusive living environment for all residents.
Mentored incoming Resident Assistants, providing guidance on effective strategies and best practices.
Human Resources Officer/Executive Assistant
Rising Phoenix Ent.
01.2010 - 06.2011
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Provided HR consultation services to leadership and department heads.
Hired, onboarded, trained, screened, and released employees.
Supervised and guided personnel to eliminate downtime and boost productivity.
Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs and update or align new company objectives.
Created and negotiated compensation and benefits structures to align with market conditions and budget demands.
Purchased items and took inventory regularly to maintain proper supply levels.
Organized personal and professional calendars, including reminders for upcoming meetings and events.
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
Screened telephone calls and inquiries and directed as appropriate.
Opened, sorted and responded to routine correspondence on behalf of the Executive Director to facilitate communication and streamline processes.
Attended business meetings and took meeting minutes.
Restocked office supplies to maximize team productivity.
Created expense reports using Microsoft Excel spreadsheets.
Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations for the Executive Director and partners.
Child Nutrition Assistant
General Hospital
11.2008 - 10.2009
Adhered to food safety and sanitation protocols to reduce germ spread.
Prepared variety of foods according to exact instructions and recipe specifications.
Cleaned and sanitized kitchen equipment, utensils, and workstations.
Distributed food supplements provided by the World Health Organization to malnourished in-patients and out-patients per care plan and directives from Head Nutritionist.
Encouraged parents and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
Provided care ranging from nutrition education to nutrition support for patients with variety of medical conditions, especially severe malnutrition.
Consulted regularly with physicians on patients' health issues and weight control measures.
Front Desk Officer
Ideal Dental Services
09.2007 - 10.2008
Checked patients in and out and verified insurance to keep business administrative and financial records current.
Prepared new patient files and updated existing records with new personal, insurance and medical information.
Set up appointment times and handled canceled appointments.
Handled telephone and in-person requests for assistance from new and established dental practice patients.
Handled payment processing and provided customers with receipts and proper bills and change.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Signed for packages, recorded deliveries and distributed to personnel.
Maintained and handled accurate filing of patient records and ensured they were up to date.
Concierge and Memory Care Vibrant Living Assistant at Brightview Senior LivingConcierge and Memory Care Vibrant Living Assistant at Brightview Senior Living