Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

BARBARA LYNN ALGAW

Sammamish,WA

Summary

I am writing to express my interest in the Customer Service Clerk position at Puget Sound Energy. With experience in accounts payable and a strong background in customer service. I am confident in my ability to contribute effectively to your team. Throughout my career, I have demonstrated a commitment to maintaining accurate customer records and providing excellent service. My experience includes processing customer payments, preparing cash reports, and ensuring the accuracy of currency and checks. I have also prepared summary information regarding payments and bank deposits. In my previous roles, I have successfully managed various customer service tasks, such as answering routine questions, processing requests, and maintaining customer records. I am particularly attracted to this position because of my customer service skills. My experience in processing mail filing, reception, and telephone answering duties has equipped me with the skills necessary to excel in this role. I am excited about the opportunity to bring my experience to Puget Sound Energy and contribute to the company's success. Thank you for considering my application. I look forward to the possibility of discussing how my skills and experiences align with your needs in more detail.

Overview

37
37
years of professional experience

Work History

Community Association Supervisor

Providence Point
Issaquah, WA
10.2022 - 08.2024
  • Company Overview: Hoamco Management
  • Monitor and responded to emails efficiently
  • Answer phone calls and assisted walk-in homeowners with inquiries
  • Entry workorders accurately
  • Order and manage office supplies
  • Conducted new home orientation for new homeowners
  • Issued smart cards, gate codes, gate keys, and vehicle stickers to residents
  • Uploaded gate codes and transmitted information into Door King software
  • Order door plaques, name badges & mailbox labels: coordinate installation: update directory kiosks
  • Entry new home information into two different systems
  • Manage and maintain corporate records for Umbrella and village associations
  • Send out community notifications
  • Upload and file meeting minutes for Umbrella and villages and send to corporate for resale certificates
  • Assist with preparation of the annual budget notifications for the seven villages and Umbrella associations
  • Coordinate and track timelines and accurate information with village presidents
  • Create Excel resident mailing spreadsheets and mail merge to letters and labels
  • Assist with preparation of the annual and special assessment letter for the seven villages and Umbrella associations
  • Coordinate and track timelines and accurate information with village presidents
  • Create Excel resident mailing spreadsheets and mail merge to letters and labels
  • Assist with preparation of the annual meeting and election packets for the seven villages and Umbrella associations
  • Coordinate and track timelines and accurate information with village presidents
  • Create Excel resident mailing spreadsheets and mail merge to letters and labels
  • With Manager, track/count all returned ballots
  • At the direction of the General Manager, update all documentation revised by the Umbrella and Village Boards and ensure that they are posted to the website
  • Revised and updated new homeowner orientation book
  • Hoamco Management

Administrative Assistant

Providence Point
Issaquah, WA
10.2022 - 10.2022
  • Company Overview: Hoamco Management
  • Managed 1008 homeowner accounts, ensuring accurate and timely updates
  • Processed payments for dues and activities
  • Prepared and posted journal entries
  • Maintain the general ledger with attention to detail
  • Monitor and respond to emails efficiently
  • Answer phone calls and assist walk-in homeowners with inquiries
  • Entry workorders accurately
  • Order and manage office supplies
  • Conducted new home orientation for new homeowners
  • Issued smart cards, gate codes, gate keys, and vehicle stickers to residents
  • Uploaded gate codes and transmitted information into Door King software
  • Order door plaques, name badges & mailbox labels: coordinate installation: update directory kiosks
  • Entry new home information into two different systems
  • Manage and maintain corporate records for Umbrella and village associations
  • Managed the alteration process
  • Upload and file meeting minutes for Umbrella and villages and send to corporate for resale certificates
  • Hoamco Management

Accounting Staff

Providence Point
Issaquah, WA
05.2021 - 10.2021
  • Company Overview: Hoamco Management.
  • Managed 1,008 homeowner accounts, ensuring accurate and timely updates.
  • Processed payments for dues and activities.
  • Prepared and posted journal entries.
  • Maintain the general ledger with attention to detail.
  • Monitor and respond to emails efficiently.
  • Conducted collection calls.
  • Established and managed a resale certificate program, ensuring monthly updates.
  • Provide detailed information for 120 resale certificates.
  • Served as backup for Accounts Payable.
  • Temporarily fill in for Account Manager during their leave.
  • Transfer funds and performed bank reconciliations.

Accounts Payable Specialist/Accounts Receivable, Title Clerk

Infiniti of Bellevue
Bellevue, WA
03.2016 - 05.2021
  • Verify and process accounts payable documents for two locations.
  • Monitors payments and invoice discrepancies.
  • Manage vendor issues.
  • Monitors emails.
  • Maintain the general ledger
  • Deposit receipt
  • 1099's
  • Journal entries.
  • Cash deposit.
  • Back up receptionist.
  • Conducted collection calls
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Problem-solved accounts payable questions on behalf of internal team members, management, and vendors.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues
  • Prepared and updated vendor files, including tax and insurance information
  • Reconciled monthly statements and transactions to keep records accurate and current
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
  • Coded invoices and other records to maintain organized and accurate records
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved
  • Managed over 150 accounts worth over $500,000 with accuracy in CDK
  • Assessed data and information to check entries, calculations, and billing codes for accuracy
  • Processed incoming payments worth up to $200,000 plus, confirming information to maintain 100% accuracy
  • Expedited title and licensing work via new processes resulting in 100% reduction in customer time expended
  • Addressed month-end closing functions for detailed reporting
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney
  • Processed and reconciled 400+ purchase parts, raw materials, and freight invoices weekly
  • Handled high-volume invoice processing for two operations
  • Maintained detailed and accurate ledgers and documents to accurately communicate payment needs to clients
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts payable data and reconciled daily totals to confirm proper accounting

Accounts Payable Specialist

RWC International
Tukwila, WA
02.2015 - 02.2016
  • Verify and process all accounts payable documents for four locations
  • Monitor payments and expenditures of four locations
  • Reconcile over 250 vendor's accounts
  • Negotiate payment terms with vendors/suppliers
  • Resolve invoice discrepancies
  • Process credit memos
  • Manage vendor issues
  • Maintain updated vendor files
  • Maintain the general ledger
  • Perform month end account analysis
  • Generate and distribute monthly financial reports
  • Journal entries
  • 1099's
  • Coded invoices and other records to maintain organized and accurate records
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
  • Problem-solved accounts payable questions on behalf of internal team members, management, and vendors
  • Worked closely with department personnel to produce accurate and timely bills
  • Assisted with month-end and year-end closings to support accounting system accuracy
  • Reconciled monthly statements and transactions to keep records accurate and current
  • Prepared and updated vendor files, including tax and insurance information
  • Compiled budget documents and monitored costs to maintain control systems
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
  • Managed over 250 accounts worth over $1 million dollars with accuracy in CDK
  • Addressed month-end closing functions for detailed reporting
  • Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution
  • Reduced financial discrepancies by accurately processing invoices and journal entries
  • Processed and reconciled 400+ purchase parts, raw materials, and freight invoices weekly
  • Liaised with vendors and customers to confirm information and address client issues
  • Calculated month-end accrual entries for trade payables
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency
  • Assessed data and information to check entries, calculations, and billing codes for accuracy
  • Handled high-volume invoice processing for 4 locations operation
  • Verified vendor accounts by reviewing documentation, rectifying issues, and contacting account holders
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts payable data and reconciled daily totals to confirm proper accounting

Accounts Payable Specialist

Husky International
Seattle, WA
01.1993 - 02.2015
  • Coded invoices and other records to maintain organized and accurate records
  • Problem-solved accounts payable questions on behalf of internal team members, management, and vendors
  • Worked closely with department personnel to produce accurate and timely bills
  • Assisted with month-end and year-end closings to support accounting system accuracy
  • Reconciled monthly statements and transactions to keep records accurate and current
  • Prepared and updated vendor files, including tax and insurance information
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
  • Managed over 250 accounts worth over $1 million with accuracy in CDK
  • Addressed month-end closing functions for detailed reporting
  • Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution
  • Reduced financial discrepancies by accurately processing invoices and journal entries
  • Processed and reconciled 400+ purchase parts, raw materials, and freight invoices weekly
  • Liaised with vendors and customers to confirm information and address client issues
  • Calculated month-end accrual entries for trade payables
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency
  • Assessed data and information to check entries, calculations, and billing codes for accuracy
  • Handled high-volume invoice processing for 4 locations operation
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts payable data and reconciled daily totals to confirm proper accounting
  • Monitored payment status of accounts
  • Assisted with month end closures
  • Provided general support to the Accounting Department
  • Post payments to customer accounts
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers
  • Created receiving reports and updated vendor balance sheets to record accounts payable
  • Expedited payments by verifying accuracy and currency of vendor information
  • Facilitated payment of invoices due by sending bill reminders and contacting clients
  • Maintained accounting ledgers by verifying and posting account transactions
  • Reconciled monthly statements and transactions to keep records accurate and current
  • Verified vendor accounts by reviewing documentation, rectifying issues, and contacting account holders
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues
  • Maintained historical records by microfilming and filing documents
  • Problem-solved accounts payable questions on behalf of internal team members, management, and vendors
  • Worked closely with department personnel to produce accurate and timely bills
  • Assessed data and information to check entries, calculations, and billing codes for accuracy
  • Managed over 100 accounts worth over $500,00 with accuracy in Reynolds and Reynolds
  • Handled high-volume invoice processing for 2 locations operation
  • Prepared and updated vendor files, including tax and insurance information
  • Maintained detailed and accurate ledgers and documents to accurately communicate payment needs to clients
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
  • Eliminated billing inaccuracies by reconciling 100 accounts monthly
  • Performed accurate and fully compliant monthly closing processes, accruals, and journal entries
  • Processed check requests and invoices for 2 locations every bimonthly
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts payable data and reconciled daily totals to confirm proper accounting

Accounts Payable Clerk-Accounts Receivables

Moon Nissan
Cerritos, CA
06.1987 - 07.1992
  • Reviewed and matched invoices
  • Processed invoices and generated checks
  • Verified and processed employee expense reports
  • Communicated with vendors
  • Researched invoice discrepancies

Education

High School - Introductory and Advanced Accounting Instruction

Downey High School
Downey, Ca
01.1985

Skills

  • MS Office
  • MS Excel
  • CDK(ADP) Program
  • 10-Key
  • NvoicePay
  • Data entry and management
  • Knowledge of key accounting principles and procedures
  • Knowledge of IRS reporting rules
  • Cash deposits
  • Organizational and planning skills
  • Communication skills
  • Information gathering and management
  • Decision-making
  • Problem-solving
  • Attention to detail
  • Answering incoming calls from switch board
  • Accounting
  • Accounting software
  • Accounts payable ADP
  • Caliber Software
  • AppFolio Software
  • Door King
  • General ledger
  • Instruction
  • Monitor’s payables
  • Organizational
  • Reporting
  • Petty Cash
  • Vendor Relationship Management
  • Community Association Support
  • Payment Collection
  • Data Entry
  • Deposits Management
  • Client Relations
  • Dispute Handling
  • Office Staffing
  • Customer Service
  • Written Communication
  • Organizational Skills
  • Multitasking
  • Maintenance knowledge
  • Customer service-focused
  • Reliability
  • Problem-solving abilities
  • Time Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Supply Coordination

References

  • Tim Boone, Maintenance Manager, Providence Point, (425)890-6530, tim@provpoint.com, Former Co-worker
  • Chris McKinney, Administrator Assistant, (425)326-2912, info@provpoint.com, Former Co-worker
  • Erica Adams, Former Co-worker, (425)765-2965

References

References available upon request.

Timeline

Community Association Supervisor

Providence Point
10.2022 - 08.2024

Administrative Assistant

Providence Point
10.2022 - 10.2022

Accounting Staff

Providence Point
05.2021 - 10.2021

Accounts Payable Specialist/Accounts Receivable, Title Clerk

Infiniti of Bellevue
03.2016 - 05.2021

Accounts Payable Specialist

RWC International
02.2015 - 02.2016

Accounts Payable Specialist

Husky International
01.1993 - 02.2015

Accounts Payable Clerk-Accounts Receivables

Moon Nissan
06.1987 - 07.1992

High School - Introductory and Advanced Accounting Instruction

Downey High School

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BARBARA LYNN ALGAW