Barbara Alston

The Perkins Pediatric Clinic, LLC

02.2003 - 09.2025

Streamlined patient scheduling processes to enhance appointment efficiency and reduce wait times.
Implemented electronic health record systems to improve data management and accessibility.
Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Coordinated billing operations, ensuring accurate claims submission and timely payments.
Mentored office staff on best practices for patient interaction and administrative procedures.
Addressed and remedied all patient or team member issues.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.