Barbara Alves Cervantes
Honolulu,HI
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. I have a very strong understanding of effectively working with people from diverse backgrounds. I am passionate about helping others access needed services. I am also very organized , while possessing excellent bilingual communication, multitasking and cleaning abilities. Proficient in maintaining safe, sanitary locker rooms, conducting thorough facility tours and restocking supplies to maintain optimum inventory levels. Accommodating and welcoming individual willing to go above and beyond to assist guests with requests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CYPA Youth Program Assistant
MWR Child Development Center
09.2022 - 09.2023
- Enhanced youth engagement by incorporating interactive activities and group discussions into program sessions.
- Assisted in the development of comprehensive curriculum, ensuring age-appropriate content and learning objectives for participants.
- Provided a safe and inclusive environment for youth participants, addressing any conflicts or concerns as they arose.
- Organized and led various recreational outings, promoting teamwork and fostering positive relationships among attendees.
- Monitored participant progress through regular evaluations, providing feedback to both youths and their guardians.
- Communicated effectively with parents, updating them on the progress of their children within the program.
- Managed attendance records, ensuring accurate documentation for all participants in each session.
- Promoted healthy lifestyles by introducing fitness activities and nutritional education during sessions.
- Increased participant retention rates by creating a welcoming atmosphere that encouraged personal growth.
Cashier Trainer
Taco Bell
07.2021 - 02.2022
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Streamlined cashier onboarding process, resulting in reduced training time and faster integration into the team.
- Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
- Encouraged open dialogue between trainers and trainees through regular check-ins and discussions about any difficulties faced during the learning process.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
Education
Associate of Arts - Nursing
Leeward Community College
Pearl City, HI05.2024
High School Diploma -
Admiral Arthur W Radford High School
Honolulu, HI05.2021
Skills
- Bilingual ( Spanish, English )
- BLS/CPR Certified
- Behavior Management Techniques
- Child Development Expertise
- Organizational Abilities
- Computer Literacy
- Sanitation Maintenance
- Sterilization Standards
- Body Treatments
- Client Records Management
- Guest Relations & Engagement
- Appointment Scheduling
- Reception Oversight
- Stock Replenishment
- Supply Inventory Management
- Opening and Closing Procedures
- Multitasking abilities
Accomplishments
- Supervised team of 4 staff members.
- Trained and mentored 4 employees.
- Resolved product issue through consumer testing.
- Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
- Improved customer satisfaction by resolving issues in a timely manner.
- Graduating on the Dean's list.
- Awarded for organization & cleanliness
Certification
- American Red Cross CPR/BLS Certified
- Module Training - 1 Year
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CYPA Youth Program Assistant
MWR Child Development Center
09.2022 - 09.2023
Cashier Trainer
Taco Bell
07.2021 - 02.2022
Associate of Arts - Nursing
Leeward Community College
High School Diploma -
Admiral Arthur W Radford High School
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