Barbara A Mellard
SENOIA,GA
Summary
Proven leader in financial and customer service roles, notably at the Royal Inn of Atlanta Hotel, where I streamlined operations and significantly improved cash flow. Skilled in accounts reconciliation and customer dispute resolution, I excel in fostering client relations and team collaboration. My goal-oriented approach and strong communication skills drive organizational improvements and exceed customer expectations. Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in Retail sales.
Overview
42
42
years of professional experience
Work History
Sales & Service Associate
U S Postal Service
04.1987 - 06.2021
- Enhanced customer satisfaction by addressing inquiries promptly and providing tailored solutions.
- Developed strong client relationships through consistent communication and exceptional service delivery.
- Developed a deep understanding of company products or services, enabling effective communication of value propositions to potential clients.
- Implemented effective time management strategies, maximizing daily productivity and client outreach efforts.
- Mentored junior sales associates, sharing best practices and providing guidance on effective selling techniques.
- Provided after-sales support to ensure customer satisfaction, fostering repeat business opportunities.
- Boosted sales revenue by implementing effective marketing strategies and engaging with potential clients.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Researched client requests to create best possible solutions for diverse needs.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Regional Accounts Receivable Manager
EFP Corporation
10.1986 - 05.1987
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Accounts Receivable Manager
Sheraton Airport Hotel
08.1984 - 08.1985
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Developed strategic plans for day-to-day financial operations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Improved cash flow by aggressively following up on overdue accounts and negotiating payment plans.
- Boosted customer satisfaction, resolving disputes and queries in timely and efficient manner.
- Maintained accurate financial records, ensuring compliance with regulatory standards by conducting thorough audits.
- Collaborated with sales and customer service departments to align strategies that improve client retention and payment practices.
- Negotiated with delinquent accounts, successfully recovering significant amounts of outstanding revenue.
- Partnered with sales teams to develop customized payment plans for high-value clients, ensuring long-term business partnerships.
- Conducted thorough credit reviews to minimize potential risks while maximizing company revenues.
- Established credit limits based on thorough risk assessments, minimizing potential losses.
- Updated aging reports based on daily audits.
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
- Prepared bills receivable, invoices, and bank deposits.
Accounts Receivable Specialist
Radisson Inn
08.1985 - 04.1986
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Optimized revenue recovery efforts by utilizing negotiation skills in resolving complex issues related to past due invoices or disputed charges.
- Provided valuable insights into potential areas of improvement within the accounts receivable department based on thorough analysis of trends data from historical transactions.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Ensured timely collection of payments by following up on outstanding invoices and negotiating with delinquent accounts.
- Strengthened relationships with key clients by providing personalized account management services.
- Collaborated with sales team to align billing practices with customer contracts, ensuring compliance and satisfaction.
- Reduced errors in billing, implementing rigorous quality control measures on invoice generation.
- Supported revenue growth initiatives by providing detailed accounts receivable insights during strategic planning meetings.
- Minimized bad debt write-offs, closely monitoring account statuses and initiating preemptive collection efforts.
- Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Bookeeper
Royal Inn of Atlanta
09.1979 - 08.1984
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Completed tax forms in compliance with legal regulations.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
- Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
- Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Education
Associate of Arts - Academics
Clayton Junior College
Morrow, GA1982
High School Diploma -
Jonesboro Sr High School
Jonesboro GA06.1979
Skills
- Goal-Oriented
- Organization
- Social Media
- Cold-calling
- Paperwork Processing
- Process Improvements
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Multitasking
- Adaptable and Flexible
- Reliability
- Organizational Skills
- Creative Thinking
- Active Listening
- Positive Customer Engagement
- Cash Handling
- Inventory and Stocking
- Store Organization
- Cash Register Operation
- Store Opening and Closing
- Engaging with Diverse Customers
- Building Customer Loyalty
- Product Knowledge
- Goal Setting
- Professionalism
- Documentation And Reporting
- Payment Processing
- Product and Service Sales
- Inventory Management
- Exceeding Customer Expectations
- Customer Needs Assessment
- Merchandising and Display
- Problem-solving aptitude
- Sales expertise
- Retail Merchandising
- Merchandise Receiving and Handling
- POS Software
- Cash Drawer Management
- Merchandise Recommendations
Hobbies
I love creating beautiful flowering beds along with landscaping features to please the eye.
I have a white mini schnauzer that is me fur baby to play with and love on.
Curling up reading a romance novel, watching a crime scene unit do their job on television, jigsaw puzzles, and work searches for relaxation are my happy place.
Watching the birds fight over my prepared feast in the feeder or the squirrel trying to steal some before my fur baby comes to chase him away, and the occasional deer passing through are a feast to my soul and makes me smile.
If going to church and having fellowship is a hobby, then that would be my greatest joy of all.
Timeline
Sales & Service Associate
U S Postal Service
04.1987 - 06.2021
Regional Accounts Receivable Manager
EFP Corporation
10.1986 - 05.1987
Accounts Receivable Specialist
Radisson Inn
08.1985 - 04.1986
Accounts Receivable Manager
Sheraton Airport Hotel
08.1984 - 08.1985
Bookeeper
Royal Inn of Atlanta
09.1979 - 08.1984
Associate of Arts - Academics
Clayton Junior College
High School Diploma -
Jonesboro Sr High School
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