Barbara Angus
Montross
Summary
Innovative teacher with a strong background in art education and creative lesson design. Skilled at student engagement and classroom management. Committed to fostering a positive learning environment through effective communication and adapting instructional materials and student assessment, ensuring student success and problem-solving.
Overview
52
52
years of professional experience
1
1
Certification
Work History
Long Term Substitute Teacher High School Art
Westmoreland County Public Schools
Montross, VA
01.2026 - Current
- Developed lesson plans aligned with curriculum standards to facilitate student learning.
- Implemented classroom management techniques to promote a positive learning environment.
- Adapted instructional materials to meet diverse student needs and learning styles.
- Collaborated with teachers and staff to support educational initiatives and programs.
- Assessed student progress and provided constructive feedback to enhance academic performance.
- Utilized technology tools effectively for instructional delivery and student engagement.
- Fostered relationships with students to encourage participation and enthusiasm for learning.
- Maintained accurate records of attendance, assignments, and assessments for reporting purposes.
- Managed classroom behavior effectively by enforcing consistent discipline policies and utilizing positive reinforcement strategies, ensuring a safe and productive learning environment.
- Improved student literacy skills by incorporating reading and writing exercises into daily lesson plans across all subject areas.
- Enhanced student achievement by implementing differentiated instruction strategies tailored to individual learning needs.
- Continuously pursued professional development opportunities to stay current with educational trends and research, allowing for the implementation of innovative teaching methods that benefitted student outcomes.
- Developed engaging assessments that accurately measured student understanding while minimizing test anxiety, leading to increased performance on standardized exams.
- Enriched the curriculum by organizing field trips and guest speaker visits, exposing students to real-world applications of course content.
- Supervised lunchroom.
- Monitored student behavior and administered discipline as needed.
- Assisted students in mastering subject material and preparing for tests.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Substitute Teacher, K-12
Westmoreland County Public Schools
Montross, VA
09.2025 - 12.2025
- Managed classroom behavior effectively, fostering a positive and respectful learning atmosphere.
- Collaborated with full-time teachers to support instructional goals and student engagement initiatives.
- Utilized educational technology tools to facilitate interactive learning experiences for students.
- Demonstrated flexibility by adjusting teaching methods based on real-time classroom dynamics and needs.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Utilized variety of instructional strategies to meet individual student needs.
- Monitored student performance and provided feedback to inform instruction.
Manager
UniCare Disability Insurance for Ford Motor Company
Dearborn, MI
03.2005 - 09.2017
- Led cross-functional teams to enhance claim processing efficiency and improve customer satisfaction.
- Developed and implemented innovative strategies for risk management and compliance in disability insurance claims.
- Streamlined workflow processes, resulting in reduced turnaround times for claims adjudication and increased productivity.
- Mentored junior staff, fostering a culture of collaboration and professional development within the team.
- Analyzed performance metrics to identify areas for improvement, driving continuous enhancements in service delivery.
- Coordinated training programs to ensure adherence to industry regulations and best practices among team members.
- Engaged with stakeholders to align project goals with organizational objectives, enhancing overall operational effectiveness.
- Facilitated regular performance reviews, providing constructive feedback to promote individual growth and team success.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Process Improvement Analyst, Claim Consultant
MetLife Dsability Insurance for General Motors
Southfield, MI
03.1977 - 01.2005
- Analyzed process workflows to identify inefficiencies and recommend enhancements.
- Collaborated with cross-functional teams to implement strategic initiatives for operational improvements.
- Developed detailed reports on process performance metrics to support data-driven decision-making.
- Facilitated workshops to engage stakeholders in continuous improvement discussions and strategies.
- Designed and executed training programs to enhance staff understanding of new processes and tools.
- Led root cause analysis efforts to address recurring issues within operational workflows.
- Streamlined reporting processes, reducing turnaround time for project updates and assessments.
- Mentored junior analysts in process mapping techniques and best practices for improvement initiatives.
- Developed process improvement initiatives and analyzed problems to create corrective action strategy.
- Enhanced customer satisfaction levels with streamlined processes that reduced response times and improved service quality.
- Standardized procedures across departments by creating clear documentation of best practices and protocols for all staff members.
- Completed process mapping to provide foundation for evaluations.
- Recommended improvements for cross-functional projects and processes.
- Implemented data-driven techniques to monitor processes, uncovering inefficiencies and areas requiring improvement.
- Established metrics-driven performance management systems to drive accountability and results-oriented behavior among team members.
- Facilitated workshops and brainstorming sessions to encourage innovative thinking around process improvement strategies.
- Evaluated emerging trends in process improvement methodologies; staying up-to-date on industry advancements to maintain a competitive edge.
- Implemented a robust system for tracking process improvements, enabling the organization to gauge progress towards strategic goals and objectives.
- Conducted root cause analysis on recurring issues, developing corrective action plans that resulted in long-term problem resolution.
- Managed projects focused on enhancing operational efficiencies from conception through completion, ensuring timely delivery within budget constraints.
- Led change management efforts during major system implementations or updates; ensuring minimal disruption to ongoing operations while maximizing benefits from new technologies.
- Trained employees on best practices for process management, increasing overall organizational efficiency and effectiveness.
- Conducted thorough assessments of existing processes using tools such as value stream mapping, process flow diagrams, and root cause analysis.
- Collaborated with IT professionals to develop software solutions that automated manual processes for improved efficiency and accuracy.
- Performed cost-benefit analysis for proposed changes.
- Improved process efficiency by analyzing workflows, identifying bottlenecks, and implementing solutions.
- Reduced operating costs by optimizing resource allocation, automating manual tasks, and eliminating redundancies.
- Collaborated with cross-functional teams to identify opportunities for process optimization, leading to more efficient systems and higher team performance.
- Championed a culture of continuous improvement by fostering open communication channels among team members for sharing feedback, ideas, and concerns.
- Worked with cross-functional plant teams to develop and implement manufacturing processing improvements and drive quality mindset resulting in [Number]% increase in productivity, [Number]% increase in throughput, and [Number]% improvement in productivity.
- Evaluated current processes to develop improvement plans.
- Gathered, documented, and modeled data to assess business trends.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Analyzed client needs to develop tailored disability insurance solutions.
- Collaborated with cross-functional teams to streamline policy implementation processes.
- Facilitated training sessions to enhance team knowledge on disability product offerings.
- Implemented process improvements that increased operational efficiency within the consulting team.
- Managed client relationships, ensuring satisfaction and adherence to service level agreements.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Chapter Consultant
Alpha Sigma Tau National Sorority
Birmingham, AL
09.1976 - 03.1977
- Facilitated chapter development through strategic planning and implementation of leadership training programs.
- Advised sorority chapters on operational best practices to enhance member engagement and retention.
- Conducted assessments of chapter performance, providing actionable feedback to improve organizational effectiveness.
- Developed resources and tools to support chapter operations, ensuring alignment with national policies and standards.
- Mentored chapter leaders in goal setting and achievement, fostering a culture of accountability and excellence.
- Collaborated with cross-functional teams to design initiatives that promote diversity, equity, and inclusion within chapters.
- Analyzed member feedback to identify trends and recommend improvements for enhanced member satisfaction.
- Led workshops to train chapter officers on effective communication strategies and conflict resolution techniques.
- Monitored compliance with national organization policies, safeguarding the integrity of the local chapter throughout all operations.
- Implemented new member onboarding process, streamlining integration while fostering strong relationships within the chapter community.
- Managed chapter budget to ensure efficient allocation of resources for maximum impact on member benefits and programming.
- Communicated regularly with national headquarters regarding updates about chapter progress, reporting any significant achievements or challenges faced during implementation processes.
- Promoted diversity and inclusivity within the chapter by implementing initiatives aimed at attracting individuals from various backgrounds into membership roles.
- Organized educational workshops and seminars to provide valuable learning experiences for both current members and prospective recruits alike.
- Facilitated conflict resolution among chapter members when necessary, maintaining a positive environment conducive to productivity and success.
- Used appropriate tools to record, track and manage requirements.
- Established clear goals for each academic term in order to drive consistent progress across all aspects of operational management.
- Drilled down to understand and correct root cause of issues.
- Provided leadership training opportunities for members, enhancing their professional skills while promoting personal growth within the organization.
Sales Associate
Windsor Tunnel Duty Free Store
Detroit, MI
09.1974 - 09.1976
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted customers with product selections, leading to increased sales and satisfaction.
- Trained new team members on store policies and operational procedures for consistency.
- Collaborated with management to implement promotional strategies that boosted sales performance.
- Resolved customer inquiries and complaints efficiently to maintain positive store reputation.
- Developed strong relationships with customers, enhancing repeat business through personalized service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Master of Science - Art Education
Wayne State University
Detroit, MI06-1975
Skills
- Teaching and assessment strategies
- Feedback delivery
- Classroom management
- Verbal and written communication
- Safety awareness
- Creative problem solving
- Classroom organization
- Relationship building and management
- Student Engagement
- Analytical skills
- Video conferencing
- Smartboard technology
- Teamwork and collaboration
- Multitasking and organization
- Reliability
- Creative thinking
- Active listening
- Professional ethics
- Positive reinforcement
- Lesson planning and implementation
- Complex Problem-solving
- Group and individual instruction
- Behavior modeling
- Student records management
Certification
State of Michigan Teaching Provisional Certificate
June 1975 through June 1978
Timeline
Long Term Substitute Teacher High School Art
Westmoreland County Public Schools
01.2026 - Current
Substitute Teacher, K-12
Westmoreland County Public Schools
09.2025 - 12.2025
Manager
UniCare Disability Insurance for Ford Motor Company
03.2005 - 09.2017
Process Improvement Analyst, Claim Consultant
MetLife Dsability Insurance for General Motors
03.1977 - 01.2005
Chapter Consultant
Alpha Sigma Tau National Sorority
09.1976 - 03.1977
Sales Associate
Windsor Tunnel Duty Free Store
09.1974 - 09.1976
Master of Science - Art Education
Wayne State University