Barbara Angus
Montross
Summary
Innovative teacher with a strong background in art education and creative lesson design. Skilled at student engagement and classroom management. Committed to fostering a positive learning environment through effective communication and adapting instructional materials and student assessment, ensuring student success and problem-solving.
Overview
52
52
years of professional experience
1
1
Certification
Work History
Long Term Substitute Teacher High School Art
Westmoreland County Public Schools
01.2026 - Current
- Developed lesson plans aligned with curriculum standards to facilitate student learning.
- Implemented classroom management techniques to promote a positive learning environment.
- Adapted instructional materials to meet diverse student needs and learning styles.
- Collaborated with teachers and staff to support educational initiatives and programs.
- Assessed student progress and provided constructive feedback to enhance academic performance.
- Utilized technology tools effectively for instructional delivery and student engagement.
- Fostered relationships with students to encourage participation and enthusiasm for learning.
- Maintained accurate records of attendance, assignments, and assessments for reporting purposes.
- Managed classroom behavior effectively by enforcing consistent discipline policies and utilizing positive reinforcement strategies, ensuring a safe and productive learning environment.
- Improved student literacy skills by incorporating reading and writing exercises into daily lesson plans across all subject areas.
- Enhanced student achievement by implementing differentiated instruction strategies tailored to individual learning needs.
- Continuously pursued professional development opportunities to stay current with educational trends and research, allowing for the implementation of innovative teaching methods that benefitted student outcomes.
- Developed engaging assessments that accurately measured student understanding while minimizing test anxiety, leading to increased performance on standardized exams.
- Enriched the curriculum by organizing field trips and guest speaker visits, exposing students to real-world applications of course content.
- Supervised lunchroom.
- Monitored student behavior and administered discipline as needed.
- Assisted students in mastering subject material and preparing for tests.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Substitute Teacher, K-12
Westmoreland County Public Schools
09.2025 - 12.2025
- Managed classroom behavior effectively, fostering a positive and respectful learning atmosphere.
- Collaborated with full-time teachers to support instructional goals and student engagement initiatives.
- Utilized educational technology tools to facilitate interactive learning experiences for students.
- Demonstrated flexibility by adjusting teaching methods based on real-time classroom dynamics and needs.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Utilized variety of instructional strategies to meet individual student needs.
- Monitored student performance and provided feedback to inform instruction.
Manager
UniCare Disability Insurance for Ford Motor Company
03.2005 - 09.2017
- Led cross-functional teams to enhance claim processing efficiency and improve customer satisfaction.
- Developed and implemented innovative strategies for risk management and compliance in disability insurance claims.
- Streamlined workflow processes, resulting in reduced turnaround times for claims adjudication and increased productivity.
- Mentored junior staff, fostering a culture of collaboration and professional development within the team.
- Analyzed performance metrics to identify areas for improvement, driving continuous enhancements in service delivery.
- Coordinated training programs to ensure adherence to industry regulations and best practices among team members.
- Engaged with stakeholders to align project goals with organizational objectives, enhancing overall operational effectiveness.
- Facilitated regular performance reviews, providing constructive feedback to promote individual growth and team success.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Process Improvement Analyst, Claim Consultant
MetLife Dsability Insurance for General Motors
03.1977 - 01.2005
- Analyzed process workflows to identify inefficiencies and recommend enhancements.
- Collaborated with cross-functional teams to implement strategic initiatives for operational improvements.
- Developed detailed reports on process performance metrics to support data-driven decision-making.
- Facilitated workshops to engage stakeholders in continuous improvement discussions and strategies.
- Designed and executed training programs to enhance staff understanding of new processes and tools.
- Led root cause analysis efforts to address recurring issues within operational workflows.
- Streamlined reporting processes, reducing turnaround time for project updates and assessments.
- Mentored junior analysts in process mapping techniques and best practices for improvement initiatives.
- Developed process improvement initiatives and analyzed problems to create corrective action strategy.
- Enhanced customer satisfaction levels with streamlined processes that reduced response times and improved service quality.
- Standardized procedures across departments by creating clear documentation of best practices and protocols for all staff members.
- Completed process mapping to provide foundation for evaluations.
- Recommended improvements for cross-functional projects and processes.
- Implemented data-driven techniques to monitor processes, uncovering inefficiencies and areas requiring improvement.
- Established metrics-driven performance management systems to drive accountability and results-oriented behavior among team members.
- Facilitated workshops and brainstorming sessions to encourage innovative thinking around process improvement strategies.
- Evaluated emerging trends in process improvement methodologies; staying up-to-date on industry advancements to maintain a competitive edge.
- Implemented a robust system for tracking process improvements, enabling the organization to gauge progress towards strategic goals and objectives.
- Conducted root cause analysis on recurring issues, developing corrective action plans that resulted in long-term problem resolution.
- Managed projects focused on enhancing operational efficiencies from conception through completion, ensuring timely delivery within budget constraints.
- Led change management efforts during major system implementations or updates; ensuring minimal disruption to ongoing operations while maximizing benefits from new technologies.
- Trained employees on best practices for process management, increasing overall organizational efficiency and effectiveness.
- Conducted thorough assessments of existing processes using tools such as value stream mapping, process flow diagrams, and root cause analysis.
- Collaborated with IT professionals to develop software solutions that automated manual processes for improved efficiency and accuracy.
- Performed cost-benefit analysis for proposed changes.
- Improved process efficiency by analyzing workflows, identifying bottlenecks, and implementing solutions.
- Reduced operating costs by optimizing resource allocation, automating manual tasks, and eliminating redundancies.
- Collaborated with cross-functional teams to identify opportunities for process optimization, leading to more efficient systems and higher team performance.
- Championed a culture of continuous improvement by fostering open communication channels among team members for sharing feedback, ideas, and concerns.
- Worked with cross-functional plant teams to develop and implement manufacturing processing improvements and drive quality mindset resulting in [Number]% increase in productivity, [Number]% increase in throughput, and [Number]% improvement in productivity.
- Evaluated current processes to develop improvement plans.
- Gathered, documented, and modeled data to assess business trends.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Analyzed client needs to develop tailored disability insurance solutions.
- Collaborated with cross-functional teams to streamline policy implementation processes.
- Facilitated training sessions to enhance team knowledge on disability product offerings.
- Implemented process improvements that increased operational efficiency within the consulting team.
- Managed client relationships, ensuring satisfaction and adherence to service level agreements.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Chapter Consultant
Alpha Sigma Tau National Sorority
09.1976 - 03.1977
- Facilitated chapter development through strategic planning and implementation of leadership training programs.
- Advised sorority chapters on operational best practices to enhance member engagement and retention.
- Conducted assessments of chapter performance, providing actionable feedback to improve organizational effectiveness.
- Developed resources and tools to support chapter operations, ensuring alignment with national policies and standards.
- Mentored chapter leaders in goal setting and achievement, fostering a culture of accountability and excellence.
- Collaborated with cross-functional teams to design initiatives that promote diversity, equity, and inclusion within chapters.
- Analyzed member feedback to identify trends and recommend improvements for enhanced member satisfaction.
- Led workshops to train chapter officers on effective communication strategies and conflict resolution techniques.
- Monitored compliance with national organization policies, safeguarding the integrity of the local chapter throughout all operations.
- Implemented new member onboarding process, streamlining integration while fostering strong relationships within the chapter community.
- Managed chapter budget to ensure efficient allocation of resources for maximum impact on member benefits and programming.
- Communicated regularly with national headquarters regarding updates about chapter progress, reporting any significant achievements or challenges faced during implementation processes.
- Promoted diversity and inclusivity within the chapter by implementing initiatives aimed at attracting individuals from various backgrounds into membership roles.
- Organized educational workshops and seminars to provide valuable learning experiences for both current members and prospective recruits alike.
- Facilitated conflict resolution among chapter members when necessary, maintaining a positive environment conducive to productivity and success.
- Used appropriate tools to record, track and manage requirements.
- Established clear goals for each academic term in order to drive consistent progress across all aspects of operational management.
- Drilled down to understand and correct root cause of issues.
- Provided leadership training opportunities for members, enhancing their professional skills while promoting personal growth within the organization.
Sales Associate
Windsor Tunnel Duty Free Store
09.1974 - 09.1976
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted customers with product selections, leading to increased sales and satisfaction.
- Trained new team members on store policies and operational procedures for consistency.
- Collaborated with management to implement promotional strategies that boosted sales performance.
- Resolved customer inquiries and complaints efficiently to maintain positive store reputation.
- Developed strong relationships with customers, enhancing repeat business through personalized service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Master of Science - Art Education
Wayne State University
Detroit, MI06-1975
Skills
- Teaching and assessment strategies
- Feedback delivery
- Classroom management
- Verbal and written communication
- Safety awareness
- Creative problem solving
- Classroom organization
- Relationship building and management
- Student Engagement
- Analytical skills
- Video conferencing
- Smartboard technology
- Teamwork and collaboration
- Multitasking and organization
- Reliability
- Creative thinking
- Active listening
- Professional ethics
- Positive reinforcement
- Lesson planning and implementation
- Complex Problem-solving
- Group and individual instruction
- Behavior modeling
- Student records management
Certification
State of Michigan Teaching Provisional Certificate
June 1975 through June 1978
Timeline
Long Term Substitute Teacher High School Art
Westmoreland County Public Schools
01.2026 - Current
Substitute Teacher, K-12
Westmoreland County Public Schools
09.2025 - 12.2025
Manager
UniCare Disability Insurance for Ford Motor Company
03.2005 - 09.2017
Process Improvement Analyst, Claim Consultant
MetLife Dsability Insurance for General Motors
03.1977 - 01.2005
Chapter Consultant
Alpha Sigma Tau National Sorority
09.1976 - 03.1977
Sales Associate
Windsor Tunnel Duty Free Store
09.1974 - 09.1976
Master of Science - Art Education
Wayne State University