Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Archuleta

Los Lunas ,NM

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful in any setting.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

The Parq Hotel
Albuquerque, New Mexico
04.2022 - 08.2022
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used internal software to process reservations, check-ins and check-outs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.

Room Attendant/ Inspector/ House Person

Isleta Casino & Resort
Isleta, New Mexico
01.2019 - 03.2022
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Maintained inventory of items that were placed in each guest room.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Kept building entryway glass clean and polished for professional presentation.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Polished glass surfaces and windows.
  • Responded to guest requests for assistance, toiletries and personal care items.

Wellness Coach

ItWorks INC.
Los Lunas, New Mexico
01.2017 - 05.2019
  • Built strong relationships with members to promote health, wellness and available services.
  • Provided individual health coaching to help clients optimize personal choices.
  • Monitored, tracked and reported on individual progress with wellness plans.
  • Met or exceeded monthly revenue and training goals.
  • Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
  • Gathered and distributed educational literature with goals of gaining new clients and educating larger groups on healthy living.
  • Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
  • Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
  • Maintained client records for future use and for reference by other healthcare providers.

Cashier/Inventory Specialist

Ross
Albuquerque , New Mexico
01.2014 - 01.2016
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Managed inventory team to achieve optimal productivity and inventory control.
  • Created timetables and production commitments using data from sales forecasts.
  • Checked prices and calculated totals for accurate invoice processing.

Education

High School Diploma -

Los Lunas High School
Los Lunas, NM
05.2007

Skills

  • Incoming Mail Sorting
  • Operational Efficiency
  • Front Desk Management
  • Guest Amenities
  • Guest Satisfaction
  • Professional Relationships
  • Guest Registration
  • Credit and Cash Payments
  • Guest Inquiries
  • Customer Feedback
  • Information Updates
  • Telephone Reservations
  • Relationship Establishment
  • Checking Guests In and Out
  • Appointment Confirmation

Timeline

Front Desk Agent

The Parq Hotel
04.2022 - 08.2022

Room Attendant/ Inspector/ House Person

Isleta Casino & Resort
01.2019 - 03.2022

Wellness Coach

ItWorks INC.
01.2017 - 05.2019

Cashier/Inventory Specialist

Ross
01.2014 - 01.2016

High School Diploma -

Los Lunas High School

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Barbara Archuleta