Barbara Ashford
Lawrenceville,GA
Summary
Seasoned professional with strong interpersonal administrative/accounting skills. Highly organized administrative professional with excellent communication capabilities, dependable, and responsible. Excellent people skills: enjoy assisting customers from all socioeconomic levels. Thrive as team player and skilled in problem solving, capable of meeting business deadlines and requirements, while performing multiple tasks
Overview
18
18
years of professional experience
Work History
Funding Specialist
National Seating & Mobility
08.2022 - 02.2024
- Coordinates with the Funding Manager, Funding Supervisor, Branch Manager, Rehabilitation Technology Sappier (RTS), and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames.
- Responsible for helping to secure a payer authorization and/or gathering information and documents pertinent to the funding package and ensuring that all documentation is in place to obtain quality authorizations for equipment and repairs.
- Acts as the account manager fro assigned work orders by coordination with other funding areas and completing all tasks through the assigned work queue(s) and/or by report.
- Assists in managing transaction cycle time (TCT) from Ready to Process to Final Funding Approval, making certain that all necessary steps are taken in the appropriate order ensuring timeliness of process and quality of funding approval.
- Obtains any required missing demographics and ensures that all client information (minimum Documentation Requirement) is correct and is put into the work order.
- Communicates benefits and coverage information to client.
- Coordinates with other funding teammates to gather and review documentation for funding package, including but not limited to: proper prescriptions, Letters of Medical Necessity (LMN), RTS evaluation information, price lists, forms (AOB, ABN, rent to purchase letter)
- Communicates regularly with non-restricted Referral sources, Physicians, Therapists, RTSs, and Clients in an effort to secure documentation as required by payer.
- Communicates changes and escalations in the process and collects needed information from branch personnel, Referral sources, Physician,s Therapists, RTSs, and Clients.
- Investigates and updates any payer documentation requirements in the UPD.
- Maintains communication with the client throughout the process when applicable, including notifying the of and collecting financial responsibility where allowed.
- Follow up with payer sources when assigned to obtain timely authorization, by properly working the work queue (s) and/or by report.
- Carries out all position expectations in a professional manner and with minimal supervision.
- This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.
Rehab Technology Liaison
National Seating & Mobility
02.2020 - 08.2022
- Enhanced communication between Branch, RTSs, Therapists, Referall Source, clients and sister branches as required.
- Managed orders and day to day schedules between, clinic, RTSs, and clients.
- Uploaded orders and clients information into system and to generate new DME orders and repairs.
- Collected al necessary patient data by adding payer information and gathering all pertinent documentation working directly with the therapists, physicians, and clients.
- Uploaded all necessary documents to the work orders while collaborating and communicating with funding teammates.
- Followed up with clients with updates as needed while following the orders to the end of approvals and scheduling delivery appointments once equipment is approved, ordered and assembled.
Customer Service Representative/Office Assistant
National Seating & Mobility
09.2008 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered incoming and placed calls efficiently and professionally.
- Worked scheduling in all aspects with RTSs, Technicians, and Referral Sources
- Reviewed reports for order status and taking action as needed
- Maintained office Supplies/office equipment as needed.
- Ensures Compliance with company policy an procedures
- Processed clients orders
- Trained and coached other staff while assisting branch manager.
- Problem solved day to day tasks and assisted in resolving customer complaints and concerns.
- Handled Returns and Receiving of equipment
- Managed reports
- Helped maintain a healthy relationship with staff members in the branch.
- Assisted with resolving purchasing issues with problem orders.
- Assisted in conducting staff meetings and continuous education
Trust Administrator (Wealth & Investment Mgmnt)
SunTrust
07.2006 - 12.2007
- Managed various trust accounts
- Cash Application (check requests & wire transfers for various accounts)
- Opening and closing accounts
- Creating and monitoring clients profiles and authorized signers and researched of discrepancies.
- Detail and deadline oriented
Education
Associate of Arts - Accounting
Stratton College
MilwaukeeSkills
- Non-Profit Organization Funding
- Trust Funds
- Data Entry
- Cash Flow Forecasting
- Microsoft Excel
- Office Assistant
- Microsoft Word
- Billing
Timeline
Funding Specialist
National Seating & Mobility
08.2022 - 02.2024
Rehab Technology Liaison
National Seating & Mobility
02.2020 - 08.2022
Customer Service Representative/Office Assistant
National Seating & Mobility
09.2008 - 02.2020
Trust Administrator (Wealth & Investment Mgmnt)
SunTrust
07.2006 - 12.2007
Associate of Arts - Accounting
Stratton College
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