Barbara Austin
Mulino
Summary
Dynamic and reliable professional with a strong work ethic and excellent customer service skills, honed at Safeway. Proven ability in cash management and loss prevention, consistently achieving high transaction accuracy. Recognized for enhancing customer satisfaction and training new staff, contributing to a positive team environment.
Overview
8
8
years of professional experience
Work History
Front End Cashier, Barista
Safeway
08.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems, maintained accurate cash drawer.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Hotel Front Desk Clerk
Holiday Inn
08.2023 - 10.2024
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintained accurate room inventory records using property management software.
- Managed check-in and check-out processes efficiently, ensuring a smooth guest experience.
Hotel Front Desk Clerk
Travelodge By Wyndham
09.2021 - 11.2023
- Trained new front desk staff on procedures and best practices for customer engagement and compliance with hotel standards.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Pro Services Cashier
Home Depot
08.2017 - 04.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy in daily reconciliations.
- Trained new staff on cashier procedures and customer service standards.
Education
Accounting
West Shore Community College
Scottville, MIMathematics
University of Alaska
Kotzebue, AKCertificate - Teller Operations
American Banking Institute
Chicago, ILSkills
- Strong work ethic
- Excellent customer service
- Team player attitude
- Loss prevention
- Reliability and punctuality
- Scanner operation
- Cash management
- Accurate money counting
- Patience and empathy
Timeline
Front End Cashier, Barista
Safeway
08.2024 - Current
Hotel Front Desk Clerk
Holiday Inn
08.2023 - 10.2024
Hotel Front Desk Clerk
Travelodge By Wyndham
09.2021 - 11.2023
Pro Services Cashier
Home Depot
08.2017 - 04.2022
Accounting
West Shore Community College
Mathematics
University of Alaska
Certificate - Teller Operations
American Banking Institute
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