Work Preference
Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Timeline
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Barbara A. Williams

Spokane,WA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Case ManagerProgram Operations SpecialistHousing Case ManagerHousing Support Specialist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Spokane, WA
Open to relocation: No

Minimum Desired Compensation

45000/yr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid sick leavePaid time offFlexible work hoursStock Options / Equity / Profit SharingCareer advancement

Summary

Resourceful Homeowner Support Specialist with expertise in connecting tenants to housing solutions through resource development and advocacy. Coordinated maintenance support for homeowners and created a Resource Binder and Troubleshooting Manual for new homeowners. Facilitated housing placements for families experiencing homelessness, showcasing a strong commitment to problem-solving and effective communication.

Overview

9
9
years of professional experience

Work History

Homeowner Support Specialist

Habitat For Humanity
Spokane, WA
11.2022 - 03.2026
  • Coordinated housing support services between the homeowner, maintenance department, and homeowner services departments.
  • Referred homeowners to community agencies to address post-purchase needs.
  • Created a Resource Binder for new homeowners to navigate after their one-year warranty with Habitat has expired, Housing and Urban Development (HUD) Foreclosure mediation/local grant programs, legal resources, and DIY home repair suggestions.
  • Case Management via an in-person meeting through home visits with the current homeowner to assess any complaints.
  • Coordinated and conducted Homeowner Association (HOA) meetings for a condominium community to settle ongoing disputes amongst homeowners.
  • Created a Maintenance Troubleshooting Manual for both the maintenance and homeowner services staff to refer to whenever a homeowner has a repair needed before the one-year warranty expires.

Case Manager

Family Promise of Spokane
Spokane, WA
05.2021 - 10.2022
  • Coordinated with landlords to secure housing placements for homeless families, facilitating access to safe, stable housing.
  • Listed criteria requested by the landlord before agreeing to lease and shared with the supervisor for review.
  • Advocated for prospective tenants through fair housing compliance monitoring and conducted follow-up visits to assess ongoing housing stability needs.

Supervised Visitation Monitor

The Salvation Army - SW Division, The Nurturing and Visitation Center
Spokane, WA
02.2018 - 05.2021
  • Supervise the visits between parent and child/children to ensure a safe and secure visit.
  • Document one-on-one interactions between the parent and the child(ren) during their visit.
  • Implement all policy guidelines and visiting requirements mandated by the courts and/or the state to ensure a safe exchange and visit.

Program Operations Specialist

Salvation Army
Spokane, WA
06.2017 - 02.2018
  • Supported Washington State Foster Care youth and emerging adults in emergency placements by providing essential care.
  • Supported youth in identifying and meeting physical needs through life skill activities, enhancing their daily routines and self-sufficiency.
  • Created structured schedules and routines to foster a sense of security, promoting self-control and organizational skills among youth.
  • Actively lead, participate in the client’s daily activities including, meal times, sports activities, learning activities, swimming, field trips & tutoring.
  • Model appropriate social and interpersonal behaviors for youth in care.
  • Provided temporary shelter, care, and supervision for six children, ensuring their safety and emotional well-being.
  • Ensured compliance with HIPAA WAC guidelines, contracts, and local policies.

Education

Bachelor of Arts Degree - Major: Urban Planning, Minor: Sociology

Eastern Washington University
Cheney
06-2015

Skills

  • Customer Advocacy
  • Case Management
  • Support services
  • Documentation and reporting
  • Attention to detail
  • Problem solving
  • Time management
  • Microsoft Teams
  • Zoom
  • Team collaboration
  • Conflict resolution
  • Empathy and patience
  • Advocacy

Software

Word

Excel

PowerPoint

Accomplishments

  • Used Microsoft Excel to develop budget tracking spreadsheets for future homeowner's use.
  • Researched and developed a Homeowner Resource Binder with the use of Word and PowerPoint.
  • Created a Troubleshooting Manuel to assist the homeowner service department and new homeowner with maintenance requests post-warranty.

Timeline

Homeowner Support Specialist

Habitat For Humanity
11.2022 - 03.2026

Case Manager

Family Promise of Spokane
05.2021 - 10.2022

Supervised Visitation Monitor

The Salvation Army - SW Division, The Nurturing and Visitation Center
02.2018 - 05.2021

Program Operations Specialist

Salvation Army
06.2017 - 02.2018

Bachelor of Arts Degree - Major: Urban Planning, Minor: Sociology

Eastern Washington University

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Barbara A. Williams