Barbara Baker

• Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walk-throughs for compliance with documented processes.
• Evaluated company's policies to determine how well standards adhered to best practices.
• Coordinated, managed and implemented auditing projects and prepared for evaluation.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Performed over 20 audits annually

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Directed dispatching, routing, and tracking of 7 fleet vehicles.
• Advised regarding delays and special circumstances.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Assisted with onboarding of new employees.

• Followed established auditing processes to meet internal and regulatory requirements.
• Executed audit phases and entered data into accounting software for analysis.

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• Managed a staff of 10. Supervised 25-80 children/attendees depending on the day of the week.
• Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Resolved conflicts that arose between attendants by listening to complaints and finding appropriate solutions.

• Counted and recorded assigned funds and made exchanges of funds throughout shift.
• Quickly and accurately counted drawers at start and end of each shift.
• Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.

• Assisted customers with locating merchandise and providing product information.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Increased sales by offering advice on purchases and promoting additional products.
• Helped customers complete purchases, locate items, and join reward programs.

• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Sorted and organized files, spreadsheets, and reports.