Service-oriented front desk agent with several years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events.
Hi, I’m
Barbara Baldo
Redding
Summary
Overview
3
years of professional experience
Work History
Mike Bath. Hilltop lodgeRedding
Front Desk Clerk
04.2003 - 04.2006
Job overview
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Processed payments accurately and efficiently.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Scheduled wake-up calls for guests who requested them.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained accurate records of all guests' stays and charges.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Answered incoming calls and directed them to the appropriate personnel.
- Investigated and independently resolved customer complaints to boost satisfaction.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
Mallory’s florestRedding
Delivery Driver
04.2003 - 04.2005
Job overview
- Reported mechanical problems encountered with vehicles to dispatch.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Received daily delivery instructions and route assignments from dispatch.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Navigated routes with relevant map programs and GPS systems.
Education
Shasta CollegeRedding, CA
Some College (No Degree) from Welding
University Overview
Shasta CollegeRedding, CA
from History of Art
08.2025 - 04.2024
University Overview
Skills
- Customer service
- Payment processing
- Front desk operations
- Record keeping
- Inventory oversight
- Professional demeanor
- Continuous improvement
- Multitasking
References
References
References available upon request.Timeline
Shasta College
from History of Art
08.2025 - 04.2024
Front Desk Clerk
Mike Bath. Hilltop lodge
04.2003 - 04.2006
Delivery Driver
Mallory’s florest
04.2003 - 04.2005
Shasta College
Some College (No Degree) from Welding
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