Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Barbara Balos

Mineola,NY

Summary

Dynamic Store Manager with extensive experience at Walgreens, excelling in customer service and inventory management. Proven track record of enhancing customer satisfaction through effective problem-solving and training initiatives. Skilled in optimizing operational efficiency while fostering a positive team environment, significantly reducing shrinkage and improving staff performance.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
12.2015 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Non Foods Department Manager

Pathmark Supermarket
01.1995 - 11.2015
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

High School Diploma -

North Shore High School
Glen Head, NY
06-1984

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Friendly and positive
  • Retail inventory management
  • Inventory control
  • Accurate cash handling
  • Documentation and reporting
  • Order management
  • Sales strategies

Certification

  • Certified PTCB Technician, 2019 - current

Timeline

Store Manager

Walgreens
12.2015 - Current

Non Foods Department Manager

Pathmark Supermarket
01.1995 - 11.2015

High School Diploma -

North Shore High School

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