BARBARA BARBOSA
Kissimmee,FL
Summary
Proven track record in enhancing customer loyalty and streamlining front-office operations, notably with Southwest Customer Service and BCHIP. Expert in active listening and critical thinking, adept at resolving conflicts and managing medical data entry, significantly improving patient satisfaction and operational efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Southwest Customer Service
03.2010 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Certified Registered Medical Assistant
BCHIP
09.2000 - 07.2018
- Facilitated smooth front-office operations by handling incoming phone calls, addressing inquiries, and directing callers to appropriate staff members when necessary.
- Supported seamless transitions between departments by effectively coordinating referrals to specialists.
- Assisted physicians in providing quality care by accurately performing clinical tasks, such as taking vital signs and administering medications.
- Enhanced patient care by efficiently managing medical records and scheduling appointments.
- Contributed to the development of a welcoming clinic environment by assisting in the creation and maintenance of educational materials and informational resources for patients.
- Ensured accurate billing processes through diligent verification of insurance coverage and prompt submission of claims forms to insurers or government agencies as required.
- Improved patient satisfaction with compassionate and attentive support during appointments and follow-up calls.
- Provided valuable assistance during medical examinations, ensuring proper equipment setup and sterilization procedures were followed.
- Reduced wait times for patients by promptly processing lab results and updating medical charts.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
No Degree - Certified Register Medical Assistant
Star Institute
Philadelphia, PA05.1992
GED -
Puerto Rico - Bayamon
Bayamon, PR05.1987
Skills
- Customer Service
- Customer satisfaction measurement
- Scheduling
- Order Processing
- Medical terminology knowledge
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Money handling abilities
- Payment Processing
- Appointment Scheduling
- Fluent Bilingual
Timeline
Customer Service Representative
Southwest Customer Service
03.2010 - 10.2018
Certified Registered Medical Assistant
BCHIP
09.2000 - 07.2018
No Degree - Certified Register Medical Assistant
Star Institute
GED -
Puerto Rico - Bayamon
Similar Profiles
Ahiezer RamosAhiezer Ramos
Retail Sales Worker at Delivered Exceptional Customer Service, Enhancing Customer Satisfaction and Loyalty. Trained New Team Members on Sales Techniques and Store ProceduresRetail Sales Worker at Delivered Exceptional Customer Service, Enhancing Customer Satisfaction and Loyalty. Trained New Team Members on Sales Techniques and Store Procedures
Vinisha GudluruVinisha Gudluru
Business Performance Analyst at NSW Department of Customer Service (GRA Governance customer & Policy)Business Performance Analyst at NSW Department of Customer Service (GRA Governance customer & Policy)
K.YUVARAJ K.YUVARAJ null
4.Company: GMMCO LTD (Customer Support) SERVICE at Role-SERVICE ENGINEER- CUSTOMER SUPPORT (CSE) Customer support engineer4.Company: GMMCO LTD (Customer Support) SERVICE at Role-SERVICE ENGINEER- CUSTOMER SUPPORT (CSE) Customer support engineer
Alphonse AgraviadorAlphonse Agraviador
Internal Audit Manager at Church & Dwight Co., IncInternal Audit Manager at Church & Dwight Co., Inc
Matthew EliasMatthew Elias
Assistant Manager at Domino's PizzaAssistant Manager at Domino's Pizza