Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Barrett

Murrayville,IL

Summary

Proven Claims Management Expert with extensive experience at Zenith Insurance Company, showcasing expertise in settlement negotiation and exceptional customer service. Demonstrated ability to reduce claim resolution times and enhance client satisfaction through effective communication and critical thinking. Excelled in multi-state jurisdictions, leveraging investigative abilities for accurate liability determination and cost-efficient settlements.

Overview

38
38
years of professional experience

Work History

Senior Claims Specialist

Zenith Insurance Company
11.2000 - Current
  • Assisted claimants throughout entire submission process, guiding them regarding proper documentation requirements needed substantiate requests while also clarifying expectations concerning how long investigations might take before final decisions made about whether approve deny payouts proposed based findings obtained during case evaluations conducted teams assigned specialists like myself.
  • Developed strong relationships with external partners such as healthcare providers, attorneys, and law enforcement agencies to facilitate effective claim handling processes.
  • Negotiated favorable claim settlements by utilizing strong communication and persuasion skills.
  • Conducted thorough investigations for accurate liability determination, leading to fair claim resolutions.
  • Maximized cost savings through strategic negotiation tactics during settlement discussions with medical providers or opposing counsel parties involved in disputes or litigation proceedings related to assigned claims cases.
  • Managed a caseload of complex claims, ensuring timely settlements and maintaining client satisfaction.
  • Maintained up-to-date knowledge of industry regulations, legal developments, and emerging risks to ensure company readiness for any challenges that may arise.
  • Evaluated potential exposure levels associated with high-value complex claims to ensure adequate reserves were established in accordance with established guidelines and industry best practices.
  • Managed caseload with multi jurisdictions such as Illinois, Indiana, Missouri and Kansas
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Reviewed police reports, medical treatment records, and to determine extent of liability.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.

Senior Claims Examiner

Hinz Claim Management
05.1996 - 10.2000
  • Reduced claim resolution time by conducting thorough investigations and timely decision making.
  • Enhanced customer satisfaction through prompt communication and comprehensive claim explanations.
  • Coordinated with medical professionals to obtain necessary documentation for evaluating injury claims accurately.
  • Collaborated with legal counsel on complex claims, ensuring compliance with regulatory guidelines.
  • Reviewed policy coverage details meticulously, ensuring accurate determination of benefits payable in each case.
  • Mentored new hires during their onboarding process, sharing insights from years of experience as a Senior Claims Examiner.
  • Specialized in handling claims for school districts
  • Managed office while no management in place conducting employee yearly reviews and daily operations continued.

Claims Examiner

AIG
05.1986 - 05.1996
  • Started as a clerk typist working up to medical only claims to claims examiner handling minor to major complex claims
  • Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing witnesses when necessary.
  • Negotiated settlements with claimants'' attorneys when needed, achieving favorable outcomes for both parties while minimizing costs.
  • Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
  • Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
  • Identified opportunities for subrogation recovery through careful analysis of third-party liability cases, facilitating successful recoveries from at-fault parties or their insurers.
  • Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Multi jurisdiction claim handling of Illinois, Iowa and Nebraska

Education

Certifications - Clerical And Computer Science

Jacksonville Business And Careers
Jacksonville, IL
09.1983

High School Diploma -

Routt High School
Jacksonville, IL
05.1980

Skills

  • Claims Management Expertise
  • Insurance policy knowledge
  • Investigative abilities
  • Legal Compliance
  • Claims Investigation
  • Teamwork and Collaboration
  • Problem-Solving
  • Critical Thinking
  • Effective Communication
  • Multi state jurisdictions
  • Settlement Negotiation
  • Excellent customer service

Timeline

Senior Claims Specialist

Zenith Insurance Company
11.2000 - Current

Senior Claims Examiner

Hinz Claim Management
05.1996 - 10.2000

Claims Examiner

AIG
05.1986 - 05.1996

Certifications - Clerical And Computer Science

Jacksonville Business And Careers

High School Diploma -

Routt High School
Barbara Barrett