Barbara Beecham
Georgetown,IN
Summary
At Hillsdale Furniture, I excelled as a Sr Import Customer Service Specialist, enhancing customs clearance efficiency and fostering team collaboration. My expertise in customer relationship management and import procedure optimization led to significant process improvements. Skilled in both complaint handling and maintaining compliance with regulations, I consistently delivered accurate and timely import solutions.
Overview
22
22
years of professional experience
Work History
Sr Import Customer Service Specialist
Hillsdale Furniture
06.2002 - Current
- Managed relationships with customs brokers, resulting in expedited clearance of shipments.
- Established strong communication channels between internal teams involved in the import process, fostering collaboration.
- Implemented best practices for import procedures, reducing errors and improving overall process efficiency.
- Collaborated closely with finance department to support accurate invoicing and payments for international transactions.
- Streamlined import processes by implementing effective tracking and documentation systems.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Coordinated import of goods for multiple clients, providing accuracy and timely delivery.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Prepared and submitted reports on import activity to management.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
Education
High School Diploma -
Concord High School
Concord, CA06.1985
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Excellent written and oral communication
- Customer Relationship Management (CRM)
- Telephone Etiquette
- Complaint Handling
- Problem Resolution
Timeline
Sr Import Customer Service Specialist
Hillsdale Furniture
06.2002 - Current
High School Diploma -
Concord High School
Similar Profiles
Collin HayesCollin Hayes
Quality Control Manager at Hillsdale FurnitureQuality Control Manager at Hillsdale Furniture
Jack EltingJack Elting
Director of Demand Planning at Hillsdale FurnitureDirector of Demand Planning at Hillsdale Furniture
Donna CarmickleDonna Carmickle
Transportation / Logistics Load Planner at Hillsdale FurnitureTransportation / Logistics Load Planner at Hillsdale Furniture
David JoslinDavid Joslin
CAD Operator at Fanatics Seasonal EmployeeCAD Operator at Fanatics Seasonal Employee
Erica WilkersonErica Wilkerson
Claims Specialist at Ironwood Warranty GroupClaims Specialist at Ironwood Warranty Group