Barbara Beresova
Wall Township,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Hotel General Manager
Aimbridge Hospitality
Mount Laurel, NJ
09.2023 - Current
- Performed administrative tasks such as payroll processing or updating employee records.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
Assistant General Manager
Aimbridge Hospitality
Neptune City, NJ
05.2022 - 08.2023
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
Operations Manager
Aimbridge Hospitality
Neptune City, NJ
01.2020 - 05.2022
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Operations Supervisor
Aimbridge Hospitality
Neptune City, NJ
06.2018 - 01.2020
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Trained new employees on proper job functions and company policies and procedures.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Education
Bachelor of Arts - Psychology
College of Saint Elizabeth
Morristown, NJ05-2013
Skills
- Dependable and Responsible
- Decision-Making
- Flexible and Adaptable
- Microsoft Word
- Fluent in Slovak, Spanish, Polish
- Problem Resolution
- Social Perceptiveness
- Training & Development
- Active Listening
- Public Speaking
- Critical Thinking
Accomplishments
- Residence Inn Team Memeber of the Year 2018
- 2013 Student Academic Leadership Award
- Lacrosse Captain season of 2012 & 2013
Timeline
Hotel General Manager
Aimbridge Hospitality
09.2023 - Current
Assistant General Manager
Aimbridge Hospitality
05.2022 - 08.2023
Operations Manager
Aimbridge Hospitality
01.2020 - 05.2022
Operations Supervisor
Aimbridge Hospitality
06.2018 - 01.2020
Bachelor of Arts - Psychology
College of Saint Elizabeth
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