Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Berger

Dahlonega,GA

Summary

Dynamic professional with extensive experience in customer service and team leadership at Kroger's Grocery Store. Proven track record in enhancing operational efficiency and improving customer satisfaction through effective inventory management and conflict resolution. Skilled in patient scheduling and HIPAA compliance, fostering a collaborative work environment that drives success.

Overview

19
19
years of professional experience

Work History

Department Manager

Kroger's Grocery Store
02.2014 - Current
    • Led daily operations to ensure efficient store functionality and customer satisfaction.
    • Implemented inventory management strategies to optimize stock levels and reduce waste.
    • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
    • Fostered a collaborative work environment, enhancing communication among departments.
    • Oversaw compliance with safety regulations, ensuring a safe shopping experience for customers.
    • Resolved customer complaints effectively, maintaining high standards of service quality.
    • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
    • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
    • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
    • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.

Secretary

Angel's Recovery
05.2009 - 01.2014
  • Streamlined office procedures, enhancing operational efficiency and reducing redundancies.
  • Developed and maintained filing systems, improving document retrieval and organization.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.

Front Desk Receptionist

Family Medical Care
04.2006 - 05.2009
  • Managed patient scheduling and appointment reminders to enhance operational efficiency.
  • Coordinated patient intake processes, ensuring accurate data entry into electronic health records.
  • Cultivated positive patient interactions, addressing inquiries and resolving issues promptly.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.

Education

Surgical Technology

Triton College
River Grove, IL

High School Diploma -

Resurrection Hospital
Chicago, IL
05-1981

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Patient scheduling
  • Insurance verification
  • Patient registration
  • HIPAA compliance

Timeline

Department Manager

Kroger's Grocery Store
02.2014 - Current

Secretary

Angel's Recovery
05.2009 - 01.2014

Front Desk Receptionist

Family Medical Care
04.2006 - 05.2009

Surgical Technology

Triton College

High School Diploma -

Resurrection Hospital

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