Barbara Bernal
Hialeah,FL
Summary
Experienced pawn shop professional with a strong background in jewelry, general merchandise appraisal, customer service, and sales. Over 10 years of customer service experience, and 4 years in management roles. Strong background in jewelry, high-end items, and general merchandise appraisal. Bilingual in English and Spanish. Proven ability to manage daily operations, build customer trust, and increase sales through accurate valuations, and excellent client interaction. Detail-oriented, reliable, and results-driven.
Overview
10
10
years of professional experience
Work History
Store Manager
Value Pawn & Jewelry
Miami, FL
12.2022 - Current
- Managed daily store operations and staff scheduling for efficient workflow.
- Trained and mentored team members on customer service and sales techniques.
- Oversaw inventory management and ensured proper product displays for promotions.
- Handled cash management, including deposits and daily financial reconciliation.
- Executed marketing strategies to enhance store visibility and attract customers.
- Maintained compliance with company policies and local regulations for retail operations.
- Collaborated with corporate teams to implement new products and services effectively.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Developed relationships with suppliers to negotiate better prices.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
Pawnbroker
Value Pawn & Jewelry
Hialeah, FL
05.2020 - 10.2020
- Promoted within the company due to strong performance and leadership.
- Manage daily store operations, including opening/closing and cash handling.
- Appraise jewelry, gold, diamonds, luxury watches, and luxury merchandise.
- Handle pawn loans, buy/sell transactions, redemptions, and negotiations.
- Lead, train, and motivate staff to achieve sales and operational goals.
- Oversee inventory, pricing, and merchandising.
- Ensure compliance with company policies and local regulations.
- Maintained organized inventory of items on the sales floor.
- Processed loan agreements and customer payments efficiently.
- Educated clients on pawn policies and procedures clearly.
- Collaborated with team members to enhance customer service experience.
- Utilized point-of-sale systems for transaction processing accurately.
- Resolved customer inquiries and issues promptly and professionally.
- Ensured the store was kept clean, neat and organized at all times.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Resolved customer complaints effectively in a polite and professional manner.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Verified authenticity and value of items brought in for pawning or selling.
- Arranged items for sale in display cases and on racks to achieve profit objectives.
- Researched electronics and other items online to identify market value.
- Evaluated item quality and value to determine correct offer amounts.
- Assisted customers with pawn transactions and jewelry evaluations.
- Conducted routine inspections of merchandise for quality assurance.
Customer Service Cashier
Bingo Queen Arcade
Hialeah, FL
02.2016 - 03.2020
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
packing
Ontimemoving
Hialeah, FL
01.2016 - 01.2017
- Packed and organized kitchen, bathroom, bedroom, and closet items for relocation.
- Transported packed items safely to the warehouse for storage.
- Maintained inventory, and ensured all items were properly labeled and secured.
- Collaborated with team members to complete moves efficiently and on time.
Cashier
stop and go
Hialeah, FL
12.2015 - 12.2016
- Managed cash register operations, ensuring balanced drawers at the end of each shift.
- Assisted customers with product inquiries and provided friendly service throughout interactions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
Education
Bachelor - Economics
University Havana
Havana, CubaSkills
- Jewelry appraisal
- Gold appraisal
- Luxury watches knowledge
- Luxury goods knowledge
- Employee scheduling
- Sales
- Negotiation
- Supply ordering
- Marketing and promotions
- Recruiting and hiring
- inventory control
- Cash handling
- Team leadership
- Staff training
- Bilingual: English and Spanish
- Problem solving
- Effective communication
- Customer service
- Employee engagement
- Bank deposit procedures
- POS systems
- Store opening and closing procedures
- Bank and safe deposits
- Delegating work
- Customer relationship management
- Inventory management
Education
Bachelor of Economics
Timeline
Store Manager
Value Pawn & Jewelry
12.2022 - Current
Pawnbroker
Value Pawn & Jewelry
05.2020 - 10.2020
Customer Service Cashier
Bingo Queen Arcade
02.2016 - 03.2020
packing
Ontimemoving
01.2016 - 01.2017
Cashier
stop and go
12.2015 - 12.2016
Bachelor - Economics
University Havana