Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Bigger

Old Town,FL

Summary


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience

Work History

Customer Service Associate

Winn-Dixie Stores Inc.
05.2022 - 06.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Count money in safe making sure safe balances, order money as needed, balance morning paperwork from previous day. Sell Lotto, money orders and Western Union.

Office Manager

Nature Coast Landings RV Resort
02.2012 - 11.2013
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Front Desk Receptionist

Crossroads Counseling, Inc.
01.2008 - 12.2008
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Verified clients insurance.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

General Studies

Lemoore Union High School
Lemoore, CA
06-1972

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Customer complaint resolution
  • Refunds processing
  • Refunds and exchanges
  • Data entry
  • Customer data confidentiality
  • Microsoft office
  • Accounts Payable/Receivable

Timeline

Customer Service Associate

Winn-Dixie Stores Inc.
05.2022 - 06.2025

Office Manager

Nature Coast Landings RV Resort
02.2012 - 11.2013

Front Desk Receptionist

Crossroads Counseling, Inc.
01.2008 - 12.2008

General Studies

Lemoore Union High School

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