Barbara Black
Arab,AL
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction. Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Experienced with managing collections operations and implementing effective strategies to recover overdue accounts. Utilizes strong negotiation and communication skills to achieve high recovery rates and maintain positive client relationships. Track record of successfully streamlining processes and enhancing team efficiency.
Knowledgeable Credit & Collections Manager with solid background in managing collections and resolving overdue accounts. Adept at negotiating payment plans and reducing delinquency rates, ensuring efficient cash flow. Demonstrated ability in utilizing strong communication and problem-solving skills to foster positive client relationships and streamline collection processes.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Substitute Teacher
Arab City Schools/Morgan County School District
08.2024 - Current
- -Organize classroom environment
- -Instruct students in subject matter (K-12)
- -Implement lessons plans
- -Maintain classroom management
- Promoting student learning and classroom discipline while ensuring continuity and classroom understanding during teacher absence
Project Manager/Project Coordinator III
Windstream/Earthlink Business/ITC Deltacom
01.2001 - 06.2024
- Met project deadlines without sacrificing build quality or workplace safety.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Managed projects from procurement to commission.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Operated as the point of contact for assigned projects, building, and maintaining long-lasting customer relationships
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- - Proficient in Microsoft Excel, PowerPoint, Word, and other productivity tools
- Coordinated with external vendors to ensure deliverables met project specifications.
- Guided team members in prioritizing tasks to align with project objectives.
- Engaged stakeholders in project discussions to align expectations and gather feedback.
- Conducted quality assurance checks throughout project lifecycle to maintain high standards.
- Identified potential project risks with thorough analysis and developed mitigation strategies.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Collections Manager
Windstream/Earthlink Business/ITC Deltacom
- - Managed a team of employees responsible for ensuring all aging and past-due accounts were addressed
- - Provided monthly reporting to VP and CFO on debt compliance issues
- - Developed and implemented new procedures within the Credit/Collections Department
- - Successfully collected on customer accounts with a base of over $3.5 million
- - Implemented effective procedures to resolve customer disputes promptly
Credit/Collections Analyst
Windstream/Earthlink Business/ITC Deltacom
- - Served as a team leader, handling escalated calls, managing portfolios, and achieving team goals
- - Approved orders for21 out of35 branches across the Southeast
- - Conducted training for new "Sales" employees on credit department processes
- - Implemented new streamlined processes for approving orders using Dun & Bradstreet
- - Developed and implemented training procedures for the department and designed online training materials
Loans, Credit, and Specialties
Regions Financial Corporation
- - Conducted credit checks, evaluated loan and credit card applications, and made loan decisions
- - Processed new loan accounts, Certificates of Deposits (CD's), and Individual Retirement Accounts (IRA's)
- - Assessed creditworthiness of customers/members through credit reports and references
Other Member Services
Regions Financial Corporation
- - Assisted customers/members with account-related issues and inquiries
- - Managed ATM cards, deposits, and teller operations
- - Handled daily transactions, loan payments, and various financial instruments
- - Provided receptionist duties and assisted customers with escalated concerns
Corporate Trainer/Facilitator
Regions Financial Corporation
01.1997 - 01.2001
- - Trained existing employees on various applications such as Lotus Notes, Outlook2000, and Back Office Procedures
- - Selected for the "Special Project Team" to implement procedures and train employees across100+ locations in the Southeast
- - Assisted branches with training new Tellers/CSR's and processing loans
- - Developed and taught new hire classes for Tellers, Customer Service Representatives, and Loan Officers
- - Provided support during the conversion of newly acquired banks
Education
B.S. - Education
Athens State University
MS - Acquisition Contract Management and Procurement (Logistics)
Athens State University
A.S. - General Education
Snead State Community College
Skills
- Risk assessment capabilities
- Past due balance management
- Customer service management
- Exceptional organization
- Customer relations
- Goal-oriented focus
- Performance metrics monitoring/improvement/tracking
- Staff training
- Process improvement strategies
- Conflict resolution techniques
- Ethical approach
- PeopleSoft expert
Certification
Unanet-Accredited Billing User
Unanet-Accredited GL User
Quote
Not every action, causes a reaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Substitute Teacher
Arab City Schools/Morgan County School District
08.2024 - Current
Project Manager/Project Coordinator III
Windstream/Earthlink Business/ITC Deltacom
01.2001 - 06.2024
Corporate Trainer/Facilitator
Regions Financial Corporation
01.1997 - 01.2001
MS - Acquisition Contract Management and Procurement (Logistics)
Athens State University
A.S. - General Education
Snead State Community College
Unanet-Accredited Billing User
Unanet-Accredited GL User
Collections Manager
Windstream/Earthlink Business/ITC Deltacom
Credit/Collections Analyst
Windstream/Earthlink Business/ITC Deltacom
Loans, Credit, and Specialties
Regions Financial Corporation
Other Member Services
Regions Financial Corporation
B.S. - Education
Athens State University
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