Barbara Bosselait
Cape Coral
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Experienced with patient care coordination, ensuring seamless communication and support. Utilizes problem-solving skills to address patient concerns efficiently. Knowledge of healthcare procedures and team collaboration to maintain high standards of patient satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Patient Care Liaison
Lee Health System
01.2022 - Current
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times for patients.
Nutrition Services Assistant
Lee Health System
09.2020 - Current
- Assembled prepared food on trays for patients with regular and modified diets.
- Delivered more than 100 trays per day with orderly and efficient approach.
- Minimized spoilage risks by rotating stock according to first-in-first-out processes.
- Selected foods appropriate for individual patients dietary needs.
- Delivered food to patients and asked if meal met dietary needs.
Owner/Operator
A Clean Slate Cleaning Service
10.2018 - 09.2020
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
Manager
Premier Auto Service.
09.2012 - 10.2019
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Aided in negotiation with vendors and suppliers to reduce overall costs.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Adhered to store policies and procedures to maintain regulatory and legal compliance.
- Employed active listening and [Skill] to remedy employee conflicts.
- Reviewed applications for open positions and made knowledgeable hiring recommendations.
Manager
Ariels Seafood Restaurant
04.2009 - 05.2012
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Aided in negotiation with vendors and suppliers to reduce overall costs.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Assistant Bakery Manager
Publix
04.2004 - 04.2012
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Executed quality standards, rotating product and removing damaged items from display cases.
- Implemented and executed merchandising programs to maintain and increase sales.
- Assessed inventory levels and reordered pantry items to keep adequate stock on hand.
- Guided bakery staff by prioritizing tasks and offering constructive feedback, enabling consistent delivery of excellent customer service.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Demonstrated product and layout execution to staff, following food safety standards and sanitation guidelines.
- Followed recipe measurement instructions to create delicious pastries, cakes and baked goods.
- Cooperated with other departments to cross-merchandise bakery items and drive sales.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
Education
GED -
Fitchburg High School
Fitchburg, MA06.1987
Skills
- Effective interpersonal communication
- Knowledge of vegetarian diets
- Special diet requirements
- Relationship building
- Project coordination
- Issue and conflict resolution
- Workforce Management
- Decision-making
- Time management
- Reliable and trustworthy
- Customer service
- Appointment scheduling
- Teamwork and collaboration
Education and Training
other
Timeline
Patient Care Liaison
Lee Health System
01.2022 - Current
Nutrition Services Assistant
Lee Health System
09.2020 - Current
Owner/Operator
A Clean Slate Cleaning Service
10.2018 - 09.2020
Manager
Premier Auto Service.
09.2012 - 10.2019
Manager
Ariels Seafood Restaurant
04.2009 - 05.2012
Assistant Bakery Manager
Publix
04.2004 - 04.2012
GED -
Fitchburg High School
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