Barbara Bostick
Las Vegas,NV
Summary
Customer Service professional offering effective communication and well-developed troubleshooting skills honed across an eight year career history. Manages upset customers with precision. Relates to customers and builds lasting relationships. Positive attitude and a willingness to learn new things.
Overview
9
9
years of professional experience
Work History
Event Coordinator
Tinker Town Learn & Play Center
10.2022 - Current
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Salon Manager
Fantastic Sams Cut & Color
01.2020 - 10.2022
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Achieved personal sales goals by upselling products to meet individual needs.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Salon Assistant and Receptionist
La Lou Salon
09.2018 - 12.2019
- Maintained work areas, kept tools and equipment clean and properly sanitized per state board requirements
- Prepared and mixed color formulas for clients' hair.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Lead Hostess
The Chart House
01.2018 - 09.2018
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Train new employees
- Bus and food run when needed
Lead Hostess
Cien Agaves
03.2015 - 01.2018
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Train new employees
- Bus and food run when needed
Education
Cosmetology
Aveda Institute
Tempe, AZ2019
High School Diploma -
Arcadia High School
Phoenix, AZ2017
Skills
- Customer Service
- Time management
- Interpersonal communications
- Open table
- Make up Artistry
- Coloring/Styling
- Millenium Salon Platinum
- Sales
- Customer retention
Timeline
Event Coordinator
Tinker Town Learn & Play Center
10.2022 - Current
Salon Manager
Fantastic Sams Cut & Color
01.2020 - 10.2022
Salon Assistant and Receptionist
La Lou Salon
09.2018 - 12.2019
Lead Hostess
The Chart House
01.2018 - 09.2018
Lead Hostess
Cien Agaves
03.2015 - 01.2018
Cosmetology
Aveda Institute
High School Diploma -
Arcadia High School
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