Barbara Botello
Chicago,IL
Summary
Process loans for purchases, home refinances, and home equity loans. Pre-Approve loans through Fannie Mae and Freddie Mac automated systems. Manually qualify customers in obtaining mortgage financing, input clients files onto LOS systems. Knowledge in areas of Microsoft Office, Excel QuickBooks, Notes and Outlook. Self-starter with good communication skills and eager to learn to increase my knowledge and capabilities. Understand, read and write both English as well as Spanish. 19 Years of experience in Residential Mortgage Loan Processing. Work well under pressure, and team-player. Great written and oral communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level mortgage loan officer assistant position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level loan officer assistant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Loan Officer Assistant
American Pacific Mortgage Corporation
03.2019 - 10.2022
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Assembled important paperwork and disclosures for borrower.
- Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Reviewed and validated details of loan applications and closing documentation.
Mortgage Loan Processor
Peoples Home Equity Inc.
03.2012 - 09.2018
- Handled any conditions sent from underwriting departments.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Checked packages for appropriate documentation.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Explained very technical financial information to applicants in easy-to-understand language.
Support Services Specialist
Bank Of America NA
02.2008 - 05.2015
- Reviewed & Opened application; verified disclosures are accurate and complete.
- Reviewed credit reports, bank statements, pay stubs & W-2’s to determine income and credit worthiness.
- Ordered appraisals, titles, payoffs and subordination agreements.
- Supported Mortgage Loan Processor in loan process
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Guest Service Agent/Concierge
Four Points By Sheraton
09.2008 - 02.2012
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Recommended hotel services or amenities that guest may find useful.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Provided guest assistance and recommendations for tourist attractions.
- Greeted guests upon arrival and offered assistance.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Collected room deposits, fees and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Mortgage Loan Processor
JCA Mortgage Inc
05.2005 - 08.2008
- Set up and completed loan submission packages.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering conventional and FHA loans.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Evaluated approvals against established bank and government lending standards.
- Oversaw file input in mortgage software and grant-specific software.
- Coordinated closing process with attorneys, title companies and government clerks.
- Communicated with originator and applicant concerning progress of loan file.
- Reviewed and validated details of loan applications and closing documentation.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering conventional and FHA loans
Education
High School Diploma -
Steinmetz Academic Center
Chicago, ILSkills
- Legal Documentation
- Credit Bureau Contact
- Loan Application Preparation
- Government Standards
- Customer Communication
- Contacting Borrowers
- Lending Software Systems
- Property Appraisals
Languages
English
Spanish
Timeline
Loan Officer Assistant
American Pacific Mortgage Corporation
03.2019 - 10.2022
Mortgage Loan Processor
Peoples Home Equity Inc.
03.2012 - 09.2018
Guest Service Agent/Concierge
Four Points By Sheraton
09.2008 - 02.2012
Support Services Specialist
Bank Of America NA
02.2008 - 05.2015
Mortgage Loan Processor
JCA Mortgage Inc
05.2005 - 08.2008
High School Diploma -
Steinmetz Academic Center
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