Hi, I’m
Barbara Boyle
Ridgefield,Washington
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
years of professional experience
Work History
iM3, IncVancouver, WA
Sales Representative
11.2022 - 09.2023
Job overview
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
iM3, Inc.Vancouver, WA
Sales Manager/Sales Representative
01.2012 - 01.2019
Job overview
- Business development, secure, maintain and enhance customer relationships, develop and maintain relationships with distribution partners, provide virtual meetings with partner distribution reps with updates on products, supply chain questions and customer development, provide virtual demonstrations and trainings to potential and existing customers, provide technical support for software and hardware systems both in person and remotely, created user manuals and informational documents for new and existing equipment, troubleshoot technical, sales or software issues with customers and ensured the situation was handled in a timely manner, manage inside sales positions, conduct yearly performance reviews, administer annual bonuses and/or salary increases, manage mid-sized distribution company by increasing their knowledge of our products and to increase overall sales, train new employees on POS system and product knowledge, direct the outside sales initiatives and execute strategic plans to drive profitable growth, deliver world class customer service and support, conduct presentations, close sales, and process all orders in a timely manner, manage and maintain company schedules, including travel and key meetings, assisted with a large scale equipment rollout for approximately 400 Banfield hospitals from 2015-2018, leverage social media platforms to foster communications, maximize exposure, and increase sales and profitability throughout the company, plan, coordinate, and seamlessly execute trade shows throughout the United States, manage events logistics, organize setup and break down of company booths at multiple, yearly tradeshows, organize, plan, and promote company events and parties, support the manufacturing of new dental machines, foster and maintain professional and productive relationships and gain the trust and respect of clients, act as a direct point-of-contact for clients and consistently exceeds established objectives
Bionet, Inc.Tustin, CA
Product Manager
10.2021 - 11.2022
Job overview
- Secure, maintain and enhance customer relationships, product training both in person and remotely, troubleshoot digital dental xray hardware and software issues in person or remotely, create manuals and other pertinent product documentation for digital dental xray product, market research and brand development, define product strategies and roadmap, perform product demos, create platform for product outreach, analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans, collaborate closely with engineering, operations, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
Penn Vet SupplyLancaster, PA
Account Manager
10.2020 - 10.2021
Job overview
- Understand customer needs and requirements, sell veterinarian products, biological, sundries, pharmaceuticals and capital equipment to licensed small and large animal veterinary practices, close sales, achieve and exceed weekly, monthly and quarterly goals, cold calling - making outbound calls to potential clients, identifying key decision makers and developing relationships with them, developing them from prospects to customers, maintain and expand prospects within assigned territory, research accounts, identify key players and generate interest, present and sell products and services to customers, demonstrate selling skills such as companion selling, up-selling and cross-selling to increase order size, provide excellent customer service in all client interactions, work in tandem with outside sales representatives to place new products, collaborate about mutual accounts, what's working and what isn't and grow customers, keep established account base informed of promotions, backorders and other pertinent information in regard to their inventory, process orders, returns, credits, maintaining knowledge of old, current and new products, as well as product competition
Veterinary Education TeamRidgefield, WA
Owner
03.2019 - 06.2020
Job overview
- Hiring credentialed veterinarians to instruct continuing education courses for veterinarians and veterinary nurses, finding and securing venues for CE courses, create marketing strategy through social media platforms, blast emails and veterinary specific websites and magazines, coordinate the company's RACE accreditation for RACE approved CE courses, maintain inventory of appropriate supplies for courses, obtain appropriate equipment for hands-on portion of the CE, manage all company finances, secure sponsorship, in all forms, from different vendors across the country, coordinate travel to courses
tradeshowsBionetButler Schein Animal HealthVancouver, WA
Inside Sales Representative
04.2006 - 04.2012
Job overview
- Conducted outbound calls to existing clients to upsell products or services.
- Provided customers with product information, pricing and availability.
- Developed and implemented strategies to increase sales volume.
- Researched customer needs and preferences to identify opportunities for new business.
- Maintained detailed records of customer interactions, orders and account status updates.
- Cross-sold additional products or services based on customer needs.
- Established relationships with key decision makers at target companies.
- Assisted in resolving customer complaints in a prompt manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Delivered superior customer support to improve account retention rate.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Consulted with customers to aid selection and purchase of products that met needs.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Leveraged computer system to input customer orders and pricing information.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
Education
Washington State University (WSU)
Bachelor of Arts in Early Childhood Human Development
Skills
- Proficient in Microsoft Office
- Google Suite
- Zoom
- Slack
- Insightly CRM
- Product and service knowledge
- Technology troubleshooting
- Data analysis
- Computer software and technology
- Excellent communicator
- Problem solving
- Decisive
- Adaptability
- Team player
- Self sufficient
- Strong work ethic
- Trainable
- Hard working
- Patient and empathetic
- Customer satisfaction
- Account Management
- Customer Retention
- Customer Service
- Sales Development
- Sales closing
- Client Account Management
- Records Management
- Account development
- Customer Needs Assessment
- Client Service
- Process Improvement
- Business Development
- Account Servicing
- On-site product demonstrations
- Relationship selling
- Expense Reporting
- Complex Problem-Solving
- Product merchandising and distribution
- CRM proficiency
- Personnel Training
- Post-sales support
- Customer Relationship Building
- Product Promotions
- Closing sales
- Inside and outside sales
- Relationship Building
- Performance Tracking
- Staff Training
- Customer retention abilities
- Interpersonal communication skills
- Product management and pricing
- Customer Success Management
- Customer Relations
Timeline
Sales Representative
iM3, Inc
11.2022 - 09.2023
Product Manager
Bionet, Inc.
10.2021 - 11.2022
Account Manager
Penn Vet Supply
10.2020 - 10.2021
Owner
Veterinary Education Team
03.2019 - 06.2020
Sales Manager/Sales Representative
iM3, Inc.
01.2012 - 01.2019
Inside Sales Representative
tradeshowsBionetButler Schein Animal Health
04.2006 - 04.2012
Washington State University (WSU)
Bachelor of Arts in Early Childhood Human Development
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