Dynamic professional with a proven track record at Gemma Services, excelling in relationship building and confidentiality adherence. Skilled in records management and motivated by a commitment to client advocacy, I streamline processes and enhance service delivery, ensuring clients receive timely support and access to essential resources.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Case Aide
Gemma Services
6517 Chester Avenue, Philadelphia PA. 19142
09.2014 - Current
Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
Streamlined documentation processes for improved efficiency and accuracy in case recording.
Contributed to program evaluation efforts through data collection, analysis, and presentation of findings to stakeholders.
Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
Foster Care Recruiter
Children's Choice
Belmar New Jersey
09.2006 - 08.2012
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Coordinated schedules to arrange management interviews with applicants.
Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Studied job descriptions and qualifications to determine applicant requirements.
Created engaging job postings that accurately reflected position requirements while showcasing company culture.
Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
Friendliness Coordinator:
Strawbridges
Cherry Hill Mall, Cherry Hill New Jersey
09.2005 - 08.2006
Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Gathered and organized materials to support operations.
Teacher
The School District of Philadelphia
Philadelphia, PA
09.1994 - 10.2004
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Truncation Process
PNC Bank
Philadelphia, PA
09.1992 - 09.1994
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Educatuon
Penn State University
State College, PA
01-1992
Skills
Transportation
Relationship building
Health and safety
Professional boundaries
Confidentiality adherence
Motivational interviewing
Records management
Communication
Accomplishments
Achieved [Result] by completing [Task] with accuracy and efficiency.
Achieved [Result] through effectively helping with [Task].
Resolved product issue through consumer testing.
Supervised team of [Number] staff members.
Collaborated with team of [Number] in the development of [Project name].
Documented and resolved [Issue] which led to [Results].
Achieved [Result] by introducing [Software] for [Type] tasks.
Used Microsoft Excel to develop inventory tracking spreadsheets.