Work History
Overview
Timeline
Work Preference
Generic

BARBARA BRADSHAW

Whitsett,NC

Work History

Customer Support

Labcorp
07.2023 - Current
  • Provided customer support to physician offices, hospital laboratories, patients, and internal customers to ensure all client needs are addressed accurately and efficiently.
  • Acted as a liaison between LabCorp, customer base and patients.
  • Resolved customer requests with products and services via inbound and outbound calls, and internet requests.
  • Inquire, clarify, and confirm customer requirements and understanding, providing a friendly resolution to complex client inquiries.
  • Researched questions and answers using multiple databases.
  • Performed administrative support for medical record management, CRM data maintenance and internal records to assure HIPAA compliance.

Customer Service Representative

Anthem Insurance
Middletown, NY
09.2015 - 07.2023
  • Company Overview: Customer Service
  • Guide members through their health care experience, answer customer questions via phone, email, or chat, or help providers with questions about members plans.
  • Help members to navigate their health care needs by explaining their benefits, solving claims concerns.
  • Finding a doctor nearby or being the health care advocate, anticipating the next step, and ensuring that they only need to call once to get the help they need and be the guide to a better health care experience.
  • Answering customer calls, demonstrating values as I proactively work to resolve members issues at the point of contact.
  • Strive for first call resolution, working to resolve member issues at the point of contact.
  • Using dual monitors and leveraging computer-based resources you’ll find answers to customers questions, and help simplify next steps for members without giving them homework.
  • Acting as an advocate for members, may reach out to partners in other departments or to Doctor’s office to help resolve a customer need or concern.
  • Learning and growing my knowledge and skills and embracing new technology as I continue to evolve how to serve the customer.
  • Strong work ethics and sense of responsibility for my teammates and our members, meet member’s needs, very easy to work with and a positive attitude, passion for serving others.
  • Great communication skills and listening skills with the ability to be empathetic and desire to help resolve members questions at the first point of contact.
  • Exemplify Anthems values accountability, trustworthy, caring, Innovative, Easy to do business with.
  • Customer Service

Customer Service

Cigna International Insurance
Wilmington, DE
10.2010 - 11.2011
  • Receive request by mail, or telephone, regarding insurance claims/policies.
  • Responds to inquiries from policy holders, Providers and/or others for information and assistance.
  • Performs research to respond to inquiries and interprets policy provision to determine most effective response.
  • Route claims using system network to various units for final processing.
  • Responds to grievances, inquiries, complaints or appeals ranging from routine to moderate complexity.
  • May seek assistance with complex customer service issues, Anticipate and assess client needs and communicate findings internally.
  • Responsible for full Record Management in relation to international claims for Medical Expenses.
  • Critically dispose towards current working practices and give thought to departmental improvement.

Customer Care Coordinator

Honeywell International
Wayne, NJ
06.2008 - 08.2010
  • Receive daily work sheets of rebates to be processed, maintain daily log of processed rebates and verify the amount and eligibility requirements.
  • Informed Supervisor of rebates that needed further investigations before processing.

Customer Care Coordinator

One Call Medical
Parsippany, NJ
06.2004 - 09.2008
  • Handled all incoming calls for patients that needed appointments for MRI’s, EMG’s and CT scans.
  • Monitored appointments for cancelation, prepare documents online and forward information to patients Insurance Company and communicate verbally with Physician’s office with questions in relation to medical diagnosis.

Overview

21
21
years of professional experience

Timeline

Customer Support

Labcorp
07.2023 - Current

Customer Service Representative

Anthem Insurance
09.2015 - 07.2023

Customer Service

Cigna International Insurance
10.2010 - 11.2011

Customer Care Coordinator

Honeywell International
06.2008 - 08.2010

Customer Care Coordinator

One Call Medical
06.2004 - 09.2008

Work Preference

Work Type

Full Time

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BARBARA BRADSHAW